Senior Call Center Specialist – Inbound/Outbound, Equity

Recruitify_HR; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment firm is seeking an experienced customer service professional for an on-site role in Quezon City. The ideal candidate should have 5-8 years of experience in a call center environment and possess strong verbal communication and problem-solving skills. Responsibilities include managing customer calls, resolving inquiries, and documenting interactions. This full-time position offers benefits such as performance bonuses and flexible working hours.

Qualifications

• 5-8 years of experience in a call center or customer service environment.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Provide accurate information regarding products and services.
• Resolve customer inquiries and complaints effectively.
• Document all customer interactions in the database.
• Collaborate with team members to improve customer service processes.

Skills

Strong verbal communication skills

Problem-solving abilities

Customer service orientation

Education

Bachelor’s degree in communications or a related field

Job description

A leading recruitment firm is seeking an experienced customer service professional for an on-site role in Quezon City. The ideal candidate should have 5-8 years of experience in a call center environment and possess strong verbal communication and problem-solving skills. Responsibilities include managing customer calls, resolving inquiries, and documenting interactions. This full-time position offers benefits such as performance bonuses and flexible working hours.