Senior Call Center Specialist – Customer Excellence

Neksjob Philippines; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Training and career development

Job summary

Neksjob Philippines is hiring an experienced Call Center Agent for an on-site role in Makati. The position requires 1–3 years of experience in customer service, with a High School diploma, and offers full-time hours.

You will handle inbound and outbound calls, provide accurate product/service information, and document interactions in our system. Ideal candidates communicate clearly, maintain professionalism under pressure, and work well in a team.

Qualifications

• 1–2 years of experience in a call center or customer service.
• Excellent verbal and written communication skills.
• Ability to work under pressure and handle difficult customers.
• Strong computer skills and familiarity with CRM or call center systems.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide excellent customer service by addressing inquiries, concerns, and requests.
• Document interactions and resolutions in the company system.
• Meet or exceed individual and team performance targets including CSAT, attendance, and productivity.
• Escalate complex concerns to the appropriate department.
• Follow call handling procedures and company policies.

Skills

Communication skills

Customer service

Problem solving

Time management

Multitasking

Education

High School Diploma

Tools

CRM systems

Call center software

Job description

Neksjob Philippines is hiring an experienced Call Center Agent for an on-site role in Makati. The position requires 1–3 years of experience in customer service, with a High School diploma, and offers full-time hours.

You will handle inbound and outbound calls, provide accurate product/service information, and document interactions in our system. Ideal candidates communicate clearly, maintain professionalism under pressure, and work well in a team.