On-Site Customer Support Agent (Call Center)

Neksjob Philippines; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Job summary

Neksjob Philippines is hiring a Customer Service Agent to handle inbound calls from customers in a fast-paced call center environment. You will resolve questions, provide product and service information, and document all interactions for quality service.

Ideal candidates have at least 6 months call center experience, a HS/SHS diploma, and are willing to work on site in the Philippines. The role offers a competitive monthly pay and the opportunity to contribute to a positive customer experience.

Qualifications

• At least 6 months call center experience.
• Willing to work on site.
• HS / SHS diploma or equivalent.

Responsibilities

• Handle incoming customer calls in a professional manner
• Assist customers with product details, service questions, and general inquiries
• Provide accurate and timely resolutions to customer issues
• Process account updates and other routine requests
• Keep detailed customer records and log all interactions in the system
• Follow company guidelines, call scripts, and quality standards
• Collaborate with team members to continuously improve the customer experience

Skills

Call center experience

Customer service

Education

HS/SHS diploma

Job description

Neksjob Philippines is hiring a Customer Service Agent to handle inbound calls from customers in a fast-paced call center environment. You will resolve questions, provide product and service information, and document all interactions for quality service.

Ideal candidates have at least 6 months call center experience, a HS/SHS diploma, and are willing to work on site in the Philippines. The role offers a competitive monthly pay and the opportunity to contribute to a positive customer experience.