Senior Business Analyst (Salesforce) - Philippines

Thakral One Pte. Ltd.; Metro Manila; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Thakral One Pte. Ltd. is seeking a Senior Business Analyst (Salesforce) to bridge business needs and technology solutions.

You will gather requirements, document user stories, and design Salesforce-based processes that drive adoption and value across the organisation. You will collaborate with architects, product owners, and development teams in an Agile environment, translate business needs into functional requirements, and support testing, change management, and stakeholder engagement

Qualifications

• 6+ years of Business Analysis experience.
• Experience on Salesforce projects.
• Strong documentation and analytical skills.
• Ability to translate business requirements into functional requirements.

Responsibilities

• Lead requirement gathering workshops with business stakeholders.
• Document business requirements, user stories, process flows, and functional specs.
• Design Salesforce-based solutions in collaboration with architects, product owners, and development teams.
• Support UAT, change management, and user adoption activities.

Skills

Salesforce experience

Stakeholder management

Agile delivery

Tools

Salesforce CRM

Job description

As a Senior Business Analyst (Salesforce), you will bridge business needs and technology solutions. You will focus on requirement gathering, process improvement, stakeholder engagement, and solution documentation for Salesforce initiatives, ensuring successful delivery and adoption across the organisation.

What You'll Do and How You'll Succeed

Requirement Gathering & Documentation

• Conduct workshops and requirement gathering sessions with business stakeholders.
• Document business requirements, user stories, process flows, and functional specifications.
• Ensure requirements traceability throughout project delivery.

Process Improvement & Solution Design

• Analyse current business processes and recommend Salesforce‑based improvements.
• Collaborate with Solution Architects, Product Owners, and development teams to design effective solutions.
• Support reporting and dashboard requirements.

Testing & Change Management

• Support UAT planning, execution, and defect management.
• Facilitate change management and user adoption activities.

We'd Love to Hear From You If...

Experience

• You have 6+ years of Business Analysis experience.
• You have experience working on Salesforce projects.
• You have strong understanding of Salesforce CRM capabilities.
• You have experience working within Agile delivery environments.

Technical Expertise

• You have strong documentation, analytical, and stakeholder management skills.
• You have the ability to translate business requirements into functional requirements.

Ways of Working

• You collaborate effectively with business stakeholders, architects, product owners, and development teams.
• You communicate clearly and document thoroughly.
• You focus on driving process improvements and solution adoption.
• You balance delivery timelines with quality and stakeholder expectations.

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Who We Are

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes.

This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.