Senior Salesforce BA: Drive Process Improvements & Adoption

Thakral One Pte. Ltd.; Manila; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Thakral One Pte. Ltd.

is seeking a Senior Business Analyst (Salesforce) to bridge business needs with technology, focusing on requirement gathering, process improvements, stakeholder engagement, and solution documentation for Salesforce initiatives, ensuring successful delivery and adoption across the organisation. The role emphasizes collaboration with architects, product owners, and development teams in an Agile environment, translating business requirements into functional specs and ensuring

Qualifications

• 6+ years of Business Analysis experience.
• Experience working on Salesforce projects.
• Strong understanding of Salesforce CRM capabilities.
• Experience working within Agile delivery environments.

Responsibilities

• Gather and document business requirements, user stories, and process flows.
• Collaborate with architects, product owners, and development teams to design Salesforce solutions.
• Support testing activities including UAT planning and defect management.
• Facilitate change management and user adoption activities.

Skills

Requirement gathering

Documentation

Stakeholder management

Agile delivery

Tools

Salesforce

Job description

Thakral One Pte. Ltd.

is seeking a Senior Business Analyst (Salesforce) to bridge business needs with technology, focusing on requirement gathering, process improvements, stakeholder engagement, and solution documentation for Salesforce initiatives, ensuring successful delivery and adoption across the organisation. The role emphasizes collaboration with architects, product owners, and development teams in an Agile environment, translating business requirements into functional specs and ensuring