Salesforce Business Analyst

SPAC Information Technology Inc; Taguig; Presencial; PHP 600 000 - 1 200 000; Tempo integral

Resumo da oferta

SPAC Information Technology Inc. is seeking an experienced Salesforce Business Analyst to join our team in Manila.

You will lead requirements gathering sessions, translate stakeholder needs into use cases and user stories, and collaborate with the technical team to ensure successful deployment and post- deployment support. You will ensure alignment with change and release processes, drive UAT activities, and sign off on builds across regions.

Qualificações

• Gathers requirements and translates them into clear use cases and user stories.
• Manages requirements across regions and signs off with stakeholders.
• Experience with end-to-end project lifecycles in a structured enviroment.
• Proficient in MS Word, Excel and Visio; familiar with Jira and Agile practices.

Responsabilidades

• Lead requirements gathering sessions and translate into backlog items.
• Map end-to-end business processes current and future state.
• Coordinate UAT and gather global sign-off for deployments.
• Ensure acceptance criteria align with sprint planning and release processes.
• Maintain proactive communication with stakeholders to clarify goals and timelines.
• Work across multi-state locations and time zones in a Scrum/Agile setup.

Conhecimentos

Requirements gathering

User stories

Business analysis

UAT coordination

Sprint planning

Stakeholder management

Agile methodologies

Communication

Proactive problem solving

Ferramentas

Jira

Microsoft Word

Microsoft Excel

Visio

Descrição da oferta de emprego

We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of Salesforce.

Salesforce Business Analyst will be heavily involved in our projects and BAU requests. You will be responsible for everything from requirements gathering, requirements sign off, test scripts, training and post deployment support. As a Business Analyst, you will work alongside technical team members who design, develop, and deploy internal projects and BAU business requests.

As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release processes. We are looking for someone who also has a track record of proactively identifying opportunities where system improvements can be made.

Key Accountabilities:

• Lead requirements gathering sessions, proactively drawing out requirements from stakeholders and translating these into requirements, including use cases and user stories. Adding these to the backlog.
• Mapping of end to end as is and to be business processes.
• Being able to consider requirements for different regions and how these impact the global org structure and working with the business for requirements sign off.
• Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to senior leadership ensuring that decisions can be made promptly.
• Transition from project phases to business as usual, ensuring a seamless shift in support and change management.
• Good understanding of change management and release processes.
• Organise and manage UAT test sessions with the business and write test cases for the business to follow. Gathering global sign off for the build and deployment to go ahead.
• Responsible for the validation of functional and non-functional requirements and ensuring a well-defined acceptance criteria ahead of sprint planning meetings.
• Formal and informal relationships, and very pro-active communications are developed and maintained, both within the department and between all business stakeholders, to promote an exceptional understanding of goals, timescales, requirements and benefits as well as collaboration and feedback.
• 3+ years BA experience
• 1+ years Salesforce BA (or similar) experience
• Demonstrable experience of covering the complete project life-cycle, in a structured environment.
• Proficient with Microsoft Word tools including Word, Excel and Visio.
• Worked within a Scrum framework – Agile methodology.
• Previous project experience with interfaces between multiple systems.
• Experience working with both on premise and SaaS solutions.
• Knowledge around CICD deployments and Jira
• Previous experience of working across multi-state locations and time zones.
• Experience in the technology sector, even better in the professional services world is desirable.
• Experience in the technology sector, even better in the professional services world is desirable.