Senior Business Analyst - Process Improvement & CX

RCBC; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

RCBC is seeking a Senior Business Analyst to drive enterprise initiatives and translate business needs into actionable solutions across teams. You will document requirements, partner with stakeholders, and ensure alignment with strategic objectives.

Lead workshops, map processes, analyze data, and support testing and change management to ensure successful implementation. Requires a college degree and 5+ years in a senior analyst role in a fast-paced environment.

Qualifications

• Bachelor's degree in Business or Industrial Engineering.
• 5+ years of experience in a senior business analyst role.
• Ability to analyze data, identify patterns and propose solutions.
• Expertise in process mapping and continuous improvement.
• Experience mentoring junior analysts.

Responsibilities

• Gather, analyze, and document business requirements aligned with strategic objectives.
• Lead workshops, interviews, and stakeholder sessions to elicit requirements.
• Identify gaps and prioritize solutions to improve customer experience.
• Analyze data and trends to generate insights for decision-making.
• Develop process maps and recommend process improvements.
• Collaborate with project managers and developers to align requirements with solutions.
• Support testing, validation, and change management for implementation.

Skills

Stakeholder management

Data analysis

Process mapping

Change management

Workshop facilitation

Mentoring

Requirements gathering

Cross-functional collaboration

Education

Bachelor's degree in Business or Industrial Engineering

Job description

RCBC is seeking a Senior Business Analyst to drive enterprise initiatives and translate business needs into actionable solutions across teams. You will document requirements, partner with stakeholders, and ensure alignment with strategic objectives.

Lead workshops, map processes, analyze data, and support testing and change management to ensure successful implementation. Requires a college degree and 5+ years in a senior analyst role in a fast-paced environment.