Business Analyst - Enterprise Transformation Delivery Division

RCBC; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

RCBC is seeking a Senior Business Analyst to drive enterprise initiatives and translate business needs into actionable solutions across teams. You will document requirements, partner with stakeholders, and ensure alignment with strategic objectives.

Lead workshops, map processes, analyze data, and support testing and change management to ensure successful implementation. Requires a college degree and 5+ years in a senior analyst role in a fast-paced environment.

Qualifications

• Bachelor's degree in Business or Industrial Engineering.
• 5+ years of experience in a senior business analyst role.
• Ability to analyze data, identify patterns and propose solutions.
• Expertise in process mapping and continuous improvement.
• Experience mentoring junior analysts.

Responsibilities

• Gather, analyze, and document business requirements aligned with strategic objectives.
• Lead workshops, interviews, and stakeholder sessions to elicit requirements.
• Identify gaps and prioritize solutions to improve customer experience.
• Analyze data and trends to generate insights for decision-making.
• Develop process maps and recommend process improvements.
• Collaborate with project managers and developers to align requirements with solutions.
• Support testing, validation, and change management for implementation.

Skills

Stakeholder management

Data analysis

Process mapping

Change management

Workshop facilitation

Mentoring

Requirements gathering

Cross-functional collaboration

Education

Bachelor's degree in Business or Industrial Engineering

Job description

Job Description:

Job Summary

• Under the leadership of the Business Process and Solutions Head, you will support the successful delivery of enterprise and strategic initiatives by ensuring business needs are clearly defined, well-documented and effectively translated into solutions. Your role will involve acting as a change agent and collaborating with process owners, cross-functional teams, and other stakeholders.

How will you contribute?

• Partner with stakeholders to gather, analyze and document business requirements, ensuring alignment with strategic objectives.
• Lead workshops, interviews and stakeholder sessions to elicit requirements, uncover gaps and prioritize solutions.
• Evaluate end-to-end customer journeys to identify pain points and propose enhancements that improve customer experience.
• Analyze data and trends to generate insights that support decision-making.
• Develop process maps and recommend process improvements to streamline operations.
• Collaborate closely with project managers and developers to ensure alignment between business requirements and delivered solutions.
• Support testing, validation and change management to ensure successful implementation.

What will make you successful?

• A college degree preferably in Business or Industrial Engineering.
• With at least 5 years of experience in a senior business analyst role .
• Proven ability to analyze data, identify patterns and propose effective solutions.
• Expertise in process mapping, streamlining and continuous improvement.
• Exceptional ability to think holistically about the customer experience and design solutions that deliver value.
• Experience mentoring junior analysts and influencing cross functional teams.
• Comfort working in a fast-paced, dynamic environment.

Requirements