Senior Business Analyst: AI Workflows & Global Ops

WTW; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

WTW is seeking a Senior Business Analyst to translate business needs into scalable processes and test solutions. You will define AI-enabled workflows, governance controls, and human oversight requirements while collaborating with global stakeholders across North America and Asia Pacific.

You will partner with product managers, developers, domain experts, and stakeholders to define scalable, testable solutions, and develop test plans for validating business rules, AI agent behavior, and system

Qualifications

• 3-5 years of experience in business analysis, systems analysis, product analysis, process analysis, or a related role.
• Experience in business and process analysis, including requirements gathering, user stories, acceptance criteria, process design, and impact analysis.
• Hands-on experience creating and executing test plans and cases for functional, integration, regression, and user acceptance testing.
• Experience supporting AI-enabled solutions, including agentic AI workflows, governance controls, and human oversight requirements.
• Knowledge of Agile methodologies, SDLC, SQL, data analysis, APIs, and system integrations.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently and collaborate across global, cross-functional teams.
• Willingness to work a permanent night-shift schedule in Manila.

Responsibilities

• Define business processes, requirements, governance controls, and readiness for technology-enabled and AI-enabled solutions.
• Analyze agentic AI workflows, including agent behavior, integrations, decision boundaries, and human oversight controls.
• Partner with product managers, developers, domain experts, and stakeholders to define scalable, testable solutions.
• Develop and execute test plans to validate business rules, AI agent behavior, integrations, exceptions, and user acceptance criteria.
• Perform impact, root-cause, and process analyses to mitigate risks and drive continuous improvement.
• Leverage SQL and data analysis to validate outcomes, troubleshoot issues, and support decision-making.
• Apply Agile and SDLC practices across requirements, testing, implementation, and post-release support.
• Promote quality and consistency through coaching, knowledge sharing, and quality reviews.

Skills

Business analysis

Stakeholder management

Analytical thinking

Problem solving

Communication

Independent work

Team collaboration

Tools

SQL

APIs

System integrations

Job description

WTW is seeking a Senior Business Analyst to translate business needs into scalable processes and test solutions. You will define AI-enabled workflows, governance controls, and human oversight requirements while collaborating with global stakeholders across North America and Asia Pacific.

You will partner with product managers, developers, domain experts, and stakeholders to define scalable, testable solutions, and develop test plans for validating business rules, AI agent behavior, and system