Senior Business Analyst - AI-Driven Process Improvement

RELX International; Philippines; Hybrid; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid work

HMO from Day 1

Life & accident insurance

Retirement package

Generous leave credits

Job summary

RELX International is seeking a Senior Business Analyst to drive process improvement, AI-enabled transformation, and operational efficiency across the organization. You will analyze processes, gather requirements, and support automation initiatives with business and technology partners.

This role focuses on mapping current workflows, designing future-state processes, and delivering measurable improvements while balancing automation with human oversight.

Qualifications

• Bachelor's Degree in Business, Technology, Engineering, Operations Management, Information Systems, or a related field.
• 2-5 years of experience in Business Analysis, Process Improvement, Process Redesign, Operational Excellence, or Digital Transformation.
• Strong hands-on experience in process mapping, workflow analysis, process documentation, and requirements gathering.
• Experience supporting business process redesign and automation initiatives.
• Experience working with AI tools, automation platforms, low-code solutions, workflow tools, or digital transformation initiatives.
• Lean, Lean Six Sigma, Continuous Improvement, Value Stream Mapping, or Operational Excellence frameworks preferred.
• Strong written and verbal communication skills; ability to influence stakeholders.
• Interest in AI, Automation, Agentic Systems, Emerging Technologies.
• Experience in regulated environments is a plus.

Responsibilities

• Partner with business stakeholders to gather requirements, understand operational challenges, and translate business needs into actionable solutions.
• Conduct end-to-end business process analysis, process mapping, and workflow documentation to identify inefficiencies and improvement opportunities.
• Support the design and implementation of AI-enabled, automated, and agentic workflows that improve operational efficiency and quality.
• Analyze current-state and future-state processes and recommend practical process redesign initiatives.
• Facilitate stakeholder discussions, workshops, and discovery sessions to define requirements and business objectives.
• Collaborate with technology, operations, and business teams to support process transformation and automation initiatives.
• Use data, metrics, and performance indicators to evaluate process effectiveness and measure improvement outcomes.
• Support workflow automation efforts using AI, low-code platforms, or business process management tools.
• Document business requirements, process flows, user stories, business rules, and solution recommendations.
• Contribute to the design of human-in-the-loop processes that effectively combine automation with operational oversight.
• Support change management, communications, and user adoption activities for new processes and technologies.
• Identify opportunities to leverage AI tools and emerging technologies to improve operational performance, scalability, and service delivery.
• Partner with operational leaders to ensure new processes are sustainable, measurable, and aligned with business objectives.
• Continuously evaluate workflows and recommend improvements that enhance speed, quality, compliance, and customer outcomes.

Skills

Business analysis

Process mapping

Workflow automation

Stakeholder engagement

AI awareness

Education

Bachelor's degree

Tools

Low-code platforms

BPM tools

AI tools

Job description

RELX International is seeking a Senior Business Analyst to drive process improvement, AI-enabled transformation, and operational efficiency across the organization. You will analyze processes, gather requirements, and support automation initiatives with business and technology partners.

This role focuses on mapping current workflows, designing future-state processes, and delivering measurable improvements while balancing automation with human oversight.