Senior Business Analyst

J-K Network Services; Taguig; On-site; PHP 781,200 - 1,116,000; Full time

Job summary

A global BPO company in Taguig is looking for a Senior Business Analyst to drive customer service transformation and digital initiatives. The ideal candidate will have 5–7 years of experience in the Customer Service or CX domain, a Bachelor's degree in a related field, and strong communication skills. This full-time role requires hands-on experience with ServiceNow and Genesys AI solutions, and mandates onsite work at the BGC office, providing a salary range of Php 70,000 - Php 100,000.

Qualifications

• 5–7 years of relevant experience in Customer Service or CX domain.
• Hands-on experience with ServiceNow and Genesys AI solutions.
• Willingness to work onsite in BGC, Taguig.

Responsibilities

• Collaborate closely with business and technology stakeholders.
• Develop and define customer service transformation strategies.
• Lead digital initiatives across platforms and processes.
• Implement AI-driven and automation-enabled CX solutions.
• Ensure alignment of transformation initiatives with business goals.

Skills

Strong communication skills

Stakeholder management

ServiceNow

Genesys AI solutions

Education

Bachelor’s degree in Computer Science, IT, Engineering

MBA or postgraduate degree

Job description

Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.

Position: Senior Business Analyst

Location: BGC, Taguig City

Work Set Up: Onsite

Work Schedule: Mid Shift (can be shifting)

Work Type: Full Time

Salary: Php 70,000 - Php 100,000

Job Requirement

• Bachelor’s degree in Computer Science, IT, Engineering, or any related field; MBA or postgraduate degree is preferred.
• 5–7 years of relevant experience in Customer Service or CX domain.
• Strong communication and stakeholder management skills.
• Hands‑on experience with ServiceNow and Genesys AI solutions, with proven ability to drive end‑to‑end digital transformation initiatives.
• Willing to work onsite in BGC, Taguig.

Job Responsibilities

• Collaborate closely with business and technology stakeholders.
• Develop and define customer service transformation strategies.
• Lead and drive digital initiatives across platforms and processes.
• Implement AI‑driven and automation‑enabled CX solutions.
• Ensure alignment of transformation initiatives with business goals and customer experience objectives.

Recruitment Process

• Initial Interview
• Creation of Account
• Final Interview
• Job Offer