CX Transformation Analyst: AI‑Led Digital CX (Onsite Taguig)

J-K Network Services; Taguig; On-site; PHP 781,200 - 1,116,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO for Employee and 2 Dependents

Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

24 Leaves Annually

Performance-based salary increase

Job summary

A leading global BPO company is seeking a Business Analyst who will partner with stakeholders to drive digital initiatives and enhance customer service strategies. Ideal candidates will have a Bachelor’s degree in a relevant field and 3-5 years of experience in the Customer Service domain. Strong communication and experience with ServiceNow and Genesys AI are essential. This is a full-time onsite role located in Taguig, offering a competitive salary and benefits including performance bonuses and health insurance.

Qualifications

• 3-5 years of experience in Customer Service / CX domain.

Responsibilities

• Partner with business and technology stakeholders to align objectives.
• Define and implement customer service transformation strategies.
• Drive digital initiatives across platforms and processes.
• Enable AI-led and automation-driven CX solutions.
• Support end-to-end delivery of digital transformation programs.

Skills

Strong communication and stakeholder management skills

Experience with ServiceNow

Experience with Genesys AI

Education

Bachelor’s degree in Computer Science, IT, Engineering, or related field

Job description

A leading global BPO company is seeking a Business Analyst who will partner with stakeholders to drive digital initiatives and enhance customer service strategies. Ideal candidates will have a Bachelor’s degree in a relevant field and 3-5 years of experience in the Customer Service domain. Strong communication and experience with ServiceNow and Genesys AI are essential. This is a full-time onsite role located in Taguig, offering a competitive salary and benefits including performance bonuses and health insurance.