Business Analyst - Customer Service Domain Consultant (BGC Taguig) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

24 Leaves Annually

Job summary

A leading staffing solutions provider is seeking an experienced professional to drive customer service transformation in Taguig. The ideal candidate will possess a Bachelor's degree in a relevant field, with 5 to 7 years of experience in the CX domain. The role involves partnering with stakeholders to define strategies, enabling AI-led solutions, and managing digital initiatives. Strong communication skills and hands-on experience with ServiceNow and Genesys AI are essential. Benefits include HMO for employees and dependents, a quarterly performance bonus, and career development opportunities.

Qualifications

• 5 to 7 years of relevant experience in Customer Service / CX domain.
• Hands-on experience with ServiceNow and Genesys AI solutions.
• Proven ability to work with stakeholders to define and deliver digital transformation roadmaps.

Responsibilities

• Partner with business and technology stakeholders.
• Define customer service transformation strategies.
• Drive digital initiatives across platforms and processes.
• Enable AI-led and automation-driven CX solutions.

Skills

Strong communication skills

Stakeholder management

ServiceNow

Genesys AI solutions

Education

Bachelors – Computer Science, IT, Engineering or related course

MBA / Post Graduate

Job description

Basic Qualifications / Requirements:

• Bachelors – Computer Science, IT, Engineering or any related course
• MBA / Post Graduate (preferred)
• 5 to7 years of relevant experience in Customer Service / CX domain
• Strong communication and stakeholder management skills
• Hands-on experience with ServiceNow and Genesys AI solutions
• Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps
• Willing to work ONSITE in BGC Taguig

Role Highlights:

• Partner with business and technology stakeholders
• Define customer service transformation strategies
• Drive digital initiatives across platforms and processes
• Enable AI-led and automation-driven CX solutions

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 24 Leaves Annually