Senior BPO Reporting & Analytics Lead

transcosmos Asia Philippines Inc.; Quezon City; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

transcosmos Asia Philippines Inc. is seeking a seasoned Reports Analyst Lead in a BPO context to oversee a team, develop dashboards, and deliver timely reports. You will coordinate task allocation, support management with information needs, and drive process improvements with analytics-driven insights.

The role emphasizes hands-on reporting, macro-enabled automation, and ensuring accuracy across Daily, Weekly, Monthly, and Quarterly outputs. Strong MS Excel/VBA skills are essential.

Qualifications

• Bachelor’s degree is an advantage; completed at least 2 years in college.
• 2+ years of experience as Reports Analyst Lead in BPO.
• Experience leading a team of Reports Analysts.
• Experience creating reports/dashboards from scratch.
• Individual contributor experience welcome.
• Proficient in MS Office applications including Excel, PowerPoint and Word.
• Advanced MS Excel and VBA skills.

Responsibilities

• Manage task allocation of all reports and workforce team members.
• Assist stakeholders with dashboard development and report generation.
• Prioritize business and information needs with management.

Skills

Team leadership

Analytical thinking

Reporting/dashboard design

Stakeholder communication

Education

Bachelor's degree preferred

Tools

Excel

PowerPoint

Word

VBA

Job description

transcosmos Asia Philippines Inc. is seeking a seasoned Reports Analyst Lead in a BPO context to oversee a team, develop dashboards, and deliver timely reports. You will coordinate task allocation, support management with information needs, and drive process improvements with analytics-driven insights.

The role emphasizes hands-on reporting, macro-enabled automation, and ensuring accuracy across Daily, Weekly, Monthly, and Quarterly outputs. Strong MS Excel/VBA skills are essential.