MIS Reporting Analyst — BPO & WFM Data Insights

Gratitude Philippines; Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

Gratitude Philippines is seeking an MIS Executive in Manila to lead reporting and analytics within a BPO environment. The role focuses on building and maintaining MIS reports and dashboards to support operations and decision making.

Candidates should have 2–4 years in MIS or reporting, experience with Excel-based reporting, and familiarity with contact center or WFM metrics. Strong data skills and attention to detail are essential.

Qualifications

• 2–4 years of reporting/MIS experience in a BPO environment.
• At least 2 years supporting contact center or WFM operations.
• Experience with Excel-based reporting and dashboard creation.
• Knowledge of contact center/WFM metrics preferred

Skills

MIS reporting

Contact center / WFM operations

Excel-based reporting

WFM metrics knowledge

Education

Statistics

Mathematics

Engineering

Business Administration

Information Technology

Computer Science

Job description

Gratitude Philippines is seeking an MIS Executive in Manila to lead reporting and analytics within a BPO environment. The role focuses on building and maintaining MIS reports and dashboards to support operations and decision making.

Candidates should have 2–4 years in MIS or reporting, experience with Excel-based reporting, and familiarity with contact center or WFM metrics. Strong data skills and attention to detail are essential.