BPO Reports Analyst Lead

transcosmos Asia Philippines Inc.; Quezon City; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

transcosmos Asia Philippines Inc. is seeking a seasoned Reports Analyst Lead in a BPO context to oversee a team, develop dashboards, and deliver timely reports. You will coordinate task allocation, support management with information needs, and drive process improvements with analytics-driven insights.

The role emphasizes hands-on reporting, macro-enabled automation, and ensuring accuracy across Daily, Weekly, Monthly, and Quarterly outputs. Strong MS Excel/VBA skills are essential.

Qualifications

• Bachelor’s degree is an advantage; completed at least 2 years in college.
• 2+ years of experience as Reports Analyst Lead in BPO.
• Experience leading a team of Reports Analysts.
• Experience creating reports/dashboards from scratch.
• Individual contributor experience welcome.
• Proficient in MS Office applications including Excel, PowerPoint and Word.
• Advanced MS Excel and VBA skills.

Responsibilities

• Manage task allocation of all reports and workforce team members.
• Assist stakeholders with dashboard development and report generation.
• Prioritize business and information needs with management.

Skills

Team leadership

Analytical thinking

Reporting/dashboard design

Stakeholder communication

Education

Bachelor's degree preferred

Tools

Excel

PowerPoint

Word

VBA

Job description

• Manage task allocation of all reports and workforce team members;
• Assist stakeholders with dashboard development and report generation.
• Work closely with management team to prioritize business and information needs
• Act as key person to do check and balance on different reporting information.
• Provides analytics and performance recommendations based on generated values
• Develop and implement data collection systems and other strategies to optimize statistical efficiency
• Evaluates, recommend and implement different reporting methodology for Reporting Enhancements
• Monitor process performance and improvements based on Operational Key Metrics
• Delivers and accommodates ad hoc reports as necessary
• Automate reports to reduce inefficiencies by designing macros
• Delivery of all designated reporting activities as detailed in Service Menu to agreed timelines and quality both internally and externally
• Template, tracker creation and maintenance
• Data collation for reports
• Audit tasks output of any reports and workforce team members;
• Coach subordinate or downline’s work errors and issues;
• Monitor Performance: Track key performance indicators (KPIs) and other metrics to evaluate the effectiveness of reporting process
• Provide insights and recommendation based on report findings to support decision making
• Identify training needs for team members and facilitate development opportunities
• Data generation and processing for Daily, Weekly, Monthly and Quarterly Reporting Assignments

Qualifications:

• Bachelor’s degree is an advantage; Completed at least 2yrs in college
• With at least 2 year of experience as Reports Analyst Lead in BPO
• Experience in handling a team of Reports Analyst
• Experience in creating reports/dashboards from scratch.
• Individual contributor experience welcome and encouraged to apply
• Knowledge in Microsoft Office applications including Excel, PowerPoint and Word
• Must be proficient in Advance MS Excel and its functionalities and be able to work on other MS Tools and VBA