Senior Billing Ops Specialist: Prebills & Compliance

RealPage, Inc.; Manila; On-site; PHP 400,000 - 620,000; Full time

Job summary

RealPage, Inc. is seeking a Billing Specialist III in Manila to manage complex prebilling operations, validate billing accuracy, and serve as the primary contact for corrections and legacy workflows.

The role requires advanced CRM/billing system expertise and cross-functional collaboration with Operations and Account Management. Ideal candidates will have 3+ years in billing operations, strong attention to detail, and the ability to handle sensitive data with discretion while supporting

Qualifications

• High school diploma or equivalent; accounting/finance education preferred.
• 3+ years in billing operations or related roles.
• Experience handling billing and manual billing processes, including bulk imports and non- automated workflows.
• Ability to work cross-functionally with Operations, Account Management and other internal teams.
• Advanced experience using billing or CRM systems, with elevated permissions or Super-User access.
• Strong understanding of billing accuracy, compliance, and audit requirements.
• Experience creating and maintaining documentation, templates, SOPs, or macros.
• Ability to manage sensitive customer and resident data with discretion and accuracy.

Responsibilities

• Perform prebilling functions, including research, billing audits and corrections and escalations.
• Create and manage prebills for resident billing, including submeter/RUBS information.
• Coordinate closely with internal teams to resolve account setup, correction, billing, and missing bill issues.
• Serve as the sole point of contact for prebills.
• Confirm resident and account information with Account Managers to ensure accurate billing and reporting.
• Act as a subject matter expert for legacy billing SOPs, processes and billing ops functions.
• Serve as the current Salesforce Super-User and former Nexus Super-User, maintaining advanced access and system expertise.
• Provide operational guidance on historical workarounds and process exceptions related to evolving corporate policies.

Skills

Billing ops

CRM systems

Macros

Templates

Workflows

Data privacy

Audit & Compliance

Attention to detail

Communication

Cross-functional collaboration

Education

High school diploma

Business/Accounting background

Tools

Salesforce

Nexus

Job description

RealPage, Inc. is seeking a Billing Specialist III in Manila to manage complex prebilling operations, validate billing accuracy, and serve as the primary contact for corrections and legacy workflows.

The role requires advanced CRM/billing system expertise and cross-functional collaboration with Operations and Account Management. Ideal candidates will have 3+ years in billing operations, strong attention to detail, and the ability to handle sensitive data with discretion while supporting