Global Billing & Reporting Specialist

White & Case Global Operations Center Manila; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

White & Case Global Operations Center Manila is seeking a Specialist, Billing to ensure compliance with firm standards in drafting and finalising client bills. The role involves generating bills in Elite 3E, editing narratives and hours, and providing timely responses to internal requests while upholding confidentiality and accuracy.

You will handle eBilling submissions, back-ups, and reporting, and liaise with Cash Receipts and Accounts Payable to resolve payment issues.

Qualifications

• Bachelors degree in Business or any related course
• At least 3 years of billing experience in a BPO or Shared Services industry is preferred
• Experience in any financial software such as Elite 3E is required
• Knowledge in e-billing is an advantage
• At least one year of relevant work experience as a Remote / Executive / Administrative Assistant with an exposure to a large international law firm or an equivalent organization is an advantage

Responsibilities

• Generate and prepare draft client bills through our Finance system, Elite 3E in compliance with any global agreements that may be in place for the client
• Edit draft bills including, but not limited to, changes to narratives and hours, and any formatting as instructed by partners, associates, and/or other stakeholders
• Provide accurate and timely completion of assigned requests and inquiry responses, ensuring that all tasks and duties completed are done within the Firm’s set guidelines and policies
• Resolve issues in different scenarios related to tax compliance and other statutory requirements
• Prepare, submit, and track status of electronic bills through eBilling Hub and other various eBilling portals, ensuring issues and rejections are addressed as they arise
• Track status of bills submitted, identify issues and work to address rejections and reductions as they arise
• Gather, organize and summarize back-ups for disbursements requested by clients, partners, associates, secretaries and administration employees
• Identify and resolve issues on personal disbursements by conducting research in 3E records. Be able to facilitate extraction of supporting documents and conduct billing activities in order to correct invoices
• Finalize and reverse client and personal disbursement bills
• Generate standard billing reports in 3E, including WIP, AR, and Timekeeper Utilization. The billing coordinator must fully understand the basic fields used in the reports and should be able to help in the analysis as well
• Update (or coordinate the update of) client and matter records as requested by the appropriate parties
• Respond to the requests received through the White & Case Billing Mailbox and other corresponding mailboxes, and 3E Bullpen. Identify and resolve issues or queries, and/or endorse to the appropriate team/s
• Coordinate with Cash Receipts and Accounts Payable teams to resolve any payment or vendor inquiries
• Address first level escalated issues and queries from billing coordinators
• Escalate issues as they arise according to the escalation path
• Assist in preparing audit requirements and documentations
• Help maintain process documents and procedures to ensure that it is accurate and updated
• Mentor and Coach junior billers to be potential successors of the role
• Other ad hoc activities, as requested
• Plan and organize workflow to comply with established time constraints per request / allocation, to ensure to meet deadlines
• Prioritize, manage multiple assignments, and communicate the status and progress of assignments in a timely manner
• Use effective systems to ensure that both short and long term tasks are completed within the required timelines
• Use good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues, and workarounds
• Show excellent attention to detail and have a thorough knowledge of department and Firm procedures and resources, and uphold and utilize these
• Ensure all restricted information, matters, issues, and personal effects of all allocations are treated with utmost confidentiality
• Foster good relationships with other members of the team and across the Firm

Skills

Excellent written and oral comms

MS Word/Outlook/Excel/PowerPoint

Interpersonal skills

Confidential data handling

Task prioritisation

Working under pressure

Stakeholder management

Legal background is an advantage

Education

Bachelor's degree in Business or related field

Tools

Elite 3E

eBilling Hub

Job description

White & Case Global Operations Center Manila is seeking a Specialist, Billing to ensure compliance with firm standards in drafting and finalising client bills. The role involves generating bills in Elite 3E, editing narratives and hours, and providing timely responses to internal requests while upholding confidentiality and accuracy.

You will handle eBilling submissions, back-ups, and reporting, and liaise with Cash Receipts and Accounts Payable to resolve payment issues.