Senior Billing Specialist: Prebills & Systems Expert

REALPAGE (PHILIPPINES), INC.; Pasig; On-site; PHP 446,000 - 781,000; Full time

Job summary

REALPAGE (PHILIPPINES), INC. is seeking a Billing Specialist III to manage complex billing operations, prebills for residents, and submeter/RUBS billing accuracy. This role requires cross-functional collaboration and advanced CRM system knowledge.

The position demands strong attention to detail, experience with legacy billing processes, and the ability to serve as a subject matter expert on SOPs while maintaining data integrity and compliance.

Qualifications

• 3+ years of experience in billing operations or related roles.
• Experience handling billing and manual billing processes, including bulk imports and non-automated workflows.
• Ability to work cross-functionally with Operations, Account Management, and other internal teams.
• Advanced experience with billing or CRM systems, with elevated permissions or Super-User access.
• Strong understanding of billing accuracy, compliance, and audit requirements.

Responsibilities

• Perform prebilling functions, including research, billing audits and corrections and escalations.
• Create and manage prebills for resident billing, including submeter/RUBS information.
• Coordinate closely with internal teams to resolve account setup, correction, billing, and missing bill issues.
• Serve as the sole point of contact for prebills.
• Confirm resident and account information with Account Managers to ensure accurate billing and reporting.
• Act as a subject matter expert for legacy billing SOPs, processes and billing ops functions.
• Serve as the current Salesforce Super-User and former Nexus Super-User, maintaining advanced access and system expertise.
• Provide operational guidance on historical workarounds and process exceptions related to evolving corporate policies.

Skills

Billing operations

Cross-functional collaboration

CRM systems

Audit/compliance

Attention to detail

Education

High school diploma

Business/Accounting studies

Tools

Salesforce

Nexus

Billing system

Job description

REALPAGE (PHILIPPINES), INC. is seeking a Billing Specialist III to manage complex billing operations, prebills for residents, and submeter/RUBS billing accuracy. This role requires cross-functional collaboration and advanced CRM system knowledge.

The position demands strong attention to detail, experience with legacy billing processes, and the ability to serve as a subject matter expert on SOPs while maintaining data integrity and compliance.