Senior Associate, Schemes Chargeback (Issuing)

RCBC Bankard Services Corporation; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

RCBC Bankard Services Corporation in the Philippines seeks an analyst to manage chargebacks and dispute processes. You will evaluate disputes, prepare documentation, coordinate with card schemes, and produce monthly dashboards.

Attention to detail, knowledge of MasterCard/Visa/JCB rules, and at least one year in credit card operations are required.

Qualifications

• Four-year college degree, preferably in business or accounting.
• Knowledgeable on chargeback rules through MasterCard, Visa and JCB training.
• At least 1 year of experience in a credit card company or related business.

Responsibilities

• Evaluate, file, and monitor chargebacks for disputed transactions and ensure successful settlement.
• Review representment/dispute responses and documentation to ensure accurate remedies per guidelines.
• Communicate with clients and coordinate with card schemes regarding issues, queries, and escalations.
• Prepare monthly regulatory and management dashboard reports on time.
• Validate outstanding floats by verifying reported information and provide adjustments to resolve disputes.

Skills

Chargeback rules knowledge

Education

Bachelor degree in business/Accounting

Job description

Job Purpose

• Responsible in evaluating, filing, and monitoring chargeback of disputed transactions and ensure successful settlement.
• Responsible in reviewing the representment/dispute responses and documentation to ensure accurate remedies are taken in accordance with guidelines and procedures.
• Ensures proper communication and notification to clients, as well as necessary coordination with Schemes/Associations regarding system issues, queries and escalations.
• Responsible in on time preparation of monthly regulatory and management dashboard reports.
• Validates outstanding floats by verifying the accuracy of reported information and provide adjustments to resolve dispute.

Job Requirements

• Graduate of four (4) year college course preferably business course or Accounting
• Knowledgeable on chargeback rules through MasterCard, Visa and JCB Training
• At least a year of experience working in a credit card company or related business