Senior AR Specialist

iSupport Worldwide; Manila; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Free lunch meals

Onsite gym access

Annual fitness challenge with prizes

Upskilling academy

State-of-the-art office facilities

Employee amenities (sleeping quarters,

Game area

Job summary

iSupport Worldwide, based in Manila, is seeking an experienced Accounts Receivable specialist to manage day-to-day AR duties for retail and distributor accounts. You will handle invoicing, cash applications, reconciliations, and collections while maintaining accurate data across NetSuite and SPS Commerce portals.

The role requires strong problem-solving, attention to detail, and the ability to work with cross-functional teams in a fast-growing environment.

Qualifications

• 5+ years in accounts receivable, credit and collections, in consumer products or similar environment supporting retail/distributor customers.
• Experience managing AR for major U.S. retailers/distributors.
• Hands-on experience resolving retailer deductions, chargebacks, short payments, pricing discrepancies, etc.
• Experience with NetSuite is strongly preferred.
• Experience with SPS Commerce or other EDI platforms is strongly preferred.
• Familiarity with retailer/distributor portals, remittance processes, and deduction management.

Responsibilities

• Own day-to-day AR activities for assigned accounts including invoicing, cash application, reconciliations, and collections.
• Monitor aging and proactively follow up on past-due balances.
• Own AR aging reviews and reporting for cash forecasting and management reporting.
• Ensure invoices issued accurately and payments applied correctly.
• Investigate overdue invoices, unapplied cash, and payment discrepancies.
• Research and resolve deductions, chargebacks, short payments, and pricing issues.
• Apply payments, credits, and deductions across systems.

Skills

Accounts receivable

Collections

Analytical skills

Communication skills

Tools

NetSuite

SPS Commerce

Excel

Job description

Job Description:

Responsibilities

• Own day-to-day accounts receivable activities for assigned retail and distributor accounts, including invoicing, cash application, account reconciliations, and collections.
• Monitor customer aging and proactively follow up on past-due balances and unresolved items.
• Own weekly and monthly Accounts Receivable aging reviews and reporting to support cash forecasting, cash flow visibility, and management reporting.
• Ensure invoices are issued accurately and on a timely basis and that all customer payments, credits, deductions, and adjustments are applied correctly to customer accounts.
• Proactively investigate overdue invoices, unapplied cash, and payment discrepancies, and provide real-time updates regarding collection efforts, outstanding balances, and resolution status.
• Research, validate, and resolve customer deductions, chargebacks, short payments, pricing discrepancies, returns, and other payment variances.
• Review customer remittance information and accurately apply payments, credits, and deductions to customer accounts.
• Work within SPS Commerce, NetSuite, and customer/vendor portals to research invoices, purchase orders, payments, deductions, and related transaction activity.
• Reconcile customer accounts between NetSuite, SPS Commerce, customer portals, and supporting documentation and investigate discrepancies.
• Submit deduction disputes and supporting documentation through customer portals and follow through to resolution.
• Partner with Sales and Operations to investigate issues related to pricing, purchase orders, shipments, returns, and customer deductions.
• Maintain organized documentation supporting customer balances, deductions, credits, and collection activity.
• Assist with month-end close activities, including AR reconciliations, aging review, and identification of outstanding or unusual items.
• Identify recurring deduction and collection issues and partner cross-functionally to address root causes and improve upstream processes.
• Support the development and documentation of scalable AR processes and internal controls.
• Assist with audit requests and other ad hoc accounting projects as needed.

Qualifications

• 5+ years of accounts receivable, credit and collections, or related accounting experience, preferably within a consumer products or similar environment supporting retail and distributor customers.
• Demonstrated experience managing accounts receivable for major U.S. retailers and distributors.
• Hands-on experience researching and resolving retailer deductions, chargebacks, short payments, pricing discrepancies, and other payment issues.
• Experience with NetSuite strongly preferred.
• Experience with SPS Commerce or another EDI platform strongly preferred.
• Familiarity with retailer and distributor customer portals, remittance processes, and deduction management.
• Experience preparing AR aging reports and supporting cash forecasting activities for management reporting and cash flow planning.
• Demonstrated ability to monitor aging trends, proactively manage overdue invoices, and provide timely updates on collections and account status.
• Strong reconciliation and problem-solving skills, with the ability to research transactions from initial order through payment.
• Strong attention to detail and ability to manage a high volume of transactions and open items.
• Proficiency in Excel or Google Sheets, including experience working with large datasets and reconciliations.
• Strong written and verbal communication skills and ability to work effectively with internal teams and external customers.
• Ability to prioritize competing deadlines and operate effectively in a fast-paced, growing environment.

Why youll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.