Senior Application Support Engineer — Dispatch Systems Expert

Accenture PLC; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture is seeking an Application Support Engineer to investigate and resolve issues across multiple components of essential business systems. You will monitor, diagnose, and ensure smooth operation of software applications while collaborating with diverse teams to maintain system stability and improve service quality through proactive problem-solving.

The role emphasizes SME leadership, mentoring teammates, and implementing best practices in support processes to enhance reliability and

Qualifications

• 5 years of experience in Pragma Computer Automated Dispatch.
• Manila-based office location.
• SME capability; mentor and guide team members.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
• Mentor and guide team members to enhance their technical capabilities and performance.
• Develop and implement best practices to improve support processes and system reliability.

Skills

Analysis & Design

Enhancements testing

ASP.NET

C#

VB.NET

JSON

SQL

Visual Studio

Pragma Dispatch exp

Tools

Visual Studio IDE

Job description

Accenture is seeking an Application Support Engineer to investigate and resolve issues across multiple components of essential business systems. You will monitor, diagnose, and ensure smooth operation of software applications while collaborating with diverse teams to maintain system stability and improve service quality through proactive problem-solving.

The role emphasizes SME leadership, mentoring teammates, and implementing best practices in support processes to enhance reliability and