Senior App Support Engineer | IBM AS/400 SME

Asticom; Taguig; Presencial; PHP 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Asticom in the Philippines is seeking an experienced Application Support Engineer to serve as a Subject Matter Expert (SME) in maintaining and optimizing essential business systems. You will lead incident resolutions, guide team members, and ensure continuous reliability through proactive monitoring and stakeholder coordination.

You will drive cross-team investigations, mentor engineers, and implement best practices and automation to improve system stability, capacity planning, and recovery

Formación

• 5+ years of hands-on experience in IBM AS/400 Administration.
• Strong knowledge of AS/400 system architecture and performance optimization.
• Experience leading incidents, mentoring engineers, and coordinating with multiple stakeholders.
• Proficient in backup/recovery procedures and operational scripting/automation.

Responsabilidades

• Serve as an SME to guide, mentor, and manage team performance and technical decision-making.
• Lead cross-team efforts to investigate, troubleshoot, and resolve complex technical issues and incidents.
• Coordinate with internal teams and external stakeholders to ensure timely service request resolutions.
• Drive continuous improvement by establishing best practices, SOPs, and task automation.
• Oversee system stability, capacity planning, backup/recovery procedures, and performance tuning.
• Lead incident resolutions and coordinate with stakeholders to minimize downtime.

Conocimientos

Incident management

Troubleshooting

Team leadership

Automation scripting

Stakeholder coordination

AS/400 architecture

Herramientas

IBM AS/400

Descripción del empleo

Asticom in the Philippines is seeking an experienced Application Support Engineer to serve as a Subject Matter Expert (SME) in maintaining and optimizing essential business systems. You will lead incident resolutions, guide team members, and ensure continuous reliability through proactive monitoring and stakeholder coordination.

You will drive cross-team investigations, mentor engineers, and implement best practices and automation to improve system stability, capacity planning, and recovery