Senior APAC Client Service Analytics Lead

MSCI Inc.

Makati

On-site

PHP 1,800,000 - 3,600,000

Full time

6 days ago

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Benefits offered by this job

Competitive compensation

Flexible working arrangements

Global learning opportunities

Employee Resource Groups

Job summary

MSCI Inc. in Makati is seeking an APAC Client Service Analytics Lead to steer the Analytics Client Service organization across Japan, Greater China and Manila, ensuring client success, service delivery, talent development, and strategic execution across the region.

You will partner with Sales, Consultants, Product Management and Global Client Service leadership to drive outcomes for institutional investors and wealth clients, while building a high-performing, globally distributed team and

Qualifications

8+ years in financial services, investment analytics, risk management, or client service.
Proven experience managing managers and developing team leads.
Deep knowledge of portfolio analytics, risk models and investment workflows.
Strong English communication to senior management and clients.

Responsibilities

Lead Analytics Client Service org across APAC including Manila, Japan and Greater China.
Drive client retention, satisfaction and long-term engagement.
Oversee service delivery, onboarding, training and client engagement.
Manage capacity planning, workflow optimization and service metrics.
Collaborate with Sales, Product, Research and Global Client Service leadership.
Lead transformation initiatives such as Gainsight adoption.