Senior Analytics & Reporting Specialist

Western Union; Quezon City; On-site; PHP 720,000 - 1,080,000; Full time

Benefits offered by this job

Paid Time Offs

HMO coverage with dependents

Employee Wellness

Global Recognition

Job summary

Western Union is seeking a Senior Specialist/Analyst in Quezon City, Philippines, to lead reporting and analytics, delivering daily to quarterly reports and monitoring KPIs for product performance.

The role requires 3+ years in operations/fintech, strong Excel/Sheets skills, and the ability to provide actionable insights to stakeholders. Expect collaboration with Product, Engineering, and Operations while working from the office at least three days a week.

Qualifications

• Bachelor’s degree in business administration, finance or related discipline. An equivalent combination of education and experience will also be considered.
• 3+ years of experience in operations, product operations, payments, fintech, or banking
• Proven experience in reporting, KPI tracking, and performance analysis
• Strong Excel / Google Sheets skills (formulas, pivots); basic BI/dashboard experience is a plus

Responsibilities

• Reporting & Analytics
• Define, build, and deliver daily, weekly, monthly, and quarterly reports.
• Track and analyze key product metrics and KPIs, ensuring accuracy and consistency.
• Provide insights into performance trends, risks, and opportunities to stakeholders.
• Operational Monitoring & Trend Analysis
• Perform daily monitoring of service health, including outage detection and impact analysis.
• Analyze past, current, and forecasted trends to identify systemic issues and growth drivers.
• Proactively identify and recommend processes, product, and operational improvements.
• Product & Service Performance
• Support the ongoing optimization of the Direct-to-Bank payout product.
• Collaborate with cross-functional teams (Product, Engineering, Operations) to improve reliability, scalability, and customer outcomes.
• Track and elevate operational risks and service degradation appropriately.

Skills

Reporting & analytics

KPI tracking

Excel / Google Sheets

Data visualization

Communication (English)

Education

Bachelor’s degree in business administration, finance or related discipline

Tools

BI dashboards

Job description

Western Union is seeking a Senior Specialist/Analyst in Quezon City, Philippines, to lead reporting and analytics, delivering daily to quarterly reports and monitoring KPIs for product performance.

The role requires 3+ years in operations/fintech, strong Excel/Sheets skills, and the ability to provide actionable insights to stakeholders. Expect collaboration with Product, Engineering, and Operations while working from the office at least three days a week.