Senior Operations & Analytics Specialist - Payments

The Western Union Company; Quezon City; On-site; PHP 1,000,000 - 1,300,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance options

Accident and life insurance

Development platforms access

Job summary

The Western Union Company is seeking a Senior Specialist to join our operations and analytics team in Manila. You will escalate incidents, triage requests, and support reporting and KPI tracking to stakeholders.

You will monitor service health, analyze trends, and drive improvements across product operations and payments domains. You will collaborate with Product, Engineering, and Operations to optimize Direct-to-Bank payout reliability, scalability, and customer outcomes while communicating

Qualifications

• Bachelor’s degree in business administration, finance or related discipline or equivalent experience.
• 3+ years of experience in operations, product operations, payments, fintech, or banking.
• Proven experience in reporting, KPI tracking, and performance analysis.
• Strong Excel / Google Sheets skills (formulas, pivots); basic BI/dashboard experience is a plus.
• Experience with daily operational monitoring, trend analysis, and issue identification.
• Ability to analyze service outages and performance trends.
• Strong communication skills with the ability to present insights clearly (English).

Responsibilities

• Identify incidents and escalate to internal teams; manage team inbox and triage requests.
• Define, build, and deliver daily, weekly, monthly, and quarterly reports; track KPIs.
• Monitor service health and perform trend analysis to identify issues and opportunities.
• Support optimization of Direct-to-Bank payout product; collaborate cross-functionally to improve reliability and customer outcomes.

Skills

Reporting

KPI tracking

Performance analysis

Excel

Google Sheets

Education

Bachelor's degree in business administration, finance or related discipline

Tools

BI dashboards

Job description

The Western Union Company is seeking a Senior Specialist to join our operations and analytics team in Manila. You will escalate incidents, triage requests, and support reporting and KPI tracking to stakeholders.

You will monitor service health, analyze trends, and drive improvements across product operations and payments domains. You will collaborate with Product, Engineering, and Operations to optimize Direct-to-Bank payout reliability, scalability, and customer outcomes while communicating