Senior Specialist/Analyst, Reporting & Analysis

The Western Union Company; Quezon City; On-site; PHP 1,000,000 - 1,300,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance options

Accident and life insurance

Development platforms access

Job summary

The Western Union Company is seeking a Senior Specialist to join our operations and analytics team in Manila. You will escalate incidents, triage requests, and support reporting and KPI tracking to stakeholders.

You will monitor service health, analyze trends, and drive improvements across product operations and payments domains. You will collaborate with Product, Engineering, and Operations to optimize Direct-to-Bank payout reliability, scalability, and customer outcomes while communicating

Qualifications

• Bachelor’s degree in business administration, finance or related discipline or equivalent experience.
• 3+ years of experience in operations, product operations, payments, fintech, or banking.
• Proven experience in reporting, KPI tracking, and performance analysis.
• Strong Excel / Google Sheets skills (formulas, pivots); basic BI/dashboard experience is a plus.
• Experience with daily operational monitoring, trend analysis, and issue identification.
• Ability to analyze service outages and performance trends.
• Strong communication skills with the ability to present insights clearly (English).

Responsibilities

• Identify incidents and escalate to internal teams; manage team inbox and triage requests.
• Define, build, and deliver daily, weekly, monthly, and quarterly reports; track KPIs.
• Monitor service health and perform trend analysis to identify issues and opportunities.
• Support optimization of Direct-to-Bank payout product; collaborate cross-functionally to improve reliability and customer outcomes.

Skills

Reporting

KPI tracking

Performance analysis

Excel

Google Sheets

Education

Bachelor's degree in business administration, finance or related discipline

Tools

BI dashboards

Job description

Role Responsibilities

At Western Union we are looking for Senior Specialist. Upon identifying an incident, you will elevate to the appropriate internal teams, assist in troubleshooting sessions, and collect the root cause analysis report. You will also be responsible for team inbox management by acting as first point of contact for all requests and enquiries and providing triage of requests to the team Sr. Analysts and other APN internal teams.

Reporting & Analytics Define, build, and deliver daily, weekly, monthly, and quarterly reports. Track and analyze key product metrics and KPIs, ensuring accuracy and consistency. Provide insights into performance trends, risks, and opportunities to stakeholders.

Operational Monitoring & Trend Analysis Perform daily monitoring of service health, including outage detection and impact analysis. Analyze past, current, and forecasted trends to identify systemic issues and growth drivers. Proactively identify and recommend processes, product, and operational improvements.

Product & Service Performance Support the ongoing optimization of the Direct-to-Bank payout product. Collaborate with cross-functional teams (Product, Engineering, Operations) to improve reliability, scalability, and customer outcomes. Track and elevate operational risks and service degradation appropriately.

Role Requirements

Bachelor’s degree in business administration, finance or related discipline. An equivalent combination of education and experience will also be considered.

3+ years of experience in operations, product operations, payments, fintech, or banking.

Proven experience in reporting, KPI tracking, and performance analysis.

Strong Excel / Google Sheets skills (formulas, pivots); basic BI/dashboard experience is a plus.

Experience with daily operational monitoring, trend analysis, and issue identification.

Ability to analyze service outages and performance trends.

Strong communication skills with the ability to present insights clearly (English).

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits and Other Details

Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employmnt.

• Paid Time Offs
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

10-23-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.