Senior Analyst – Business Operations Support

JLL; Taguig; On-site; PHP 480,000 - 640,000; Full time

Job summary

JLL in Manila is seeking a detail-oriented Business Operations Support Analyst to streamline processes and support administrative tasks across facilities teams.

You will maintain records, run reports, and collaborate with program teams to identify operational improvements, using Google Workspace and BI tools to drive data-driven decisions.

The role emphasizes accuracy, communication, and independence, with opportunities to contribute to cross-functional initiatives and project planning.

Qualifications

• Bachelor's degree or equivalent experience.
• Proven admin/operational experience.
• Strong organizational & time-management skills.
• Excellent attention to detail and accuracy.
• Proficient in Google Suite (Docs/Sheets).
• Excellent written and verbal English.
• Able to work independently and in a team.
• Analytical with problem-solving skills.
• Experience with SQL is a plus.

Responsibilities

• Support facilities BAU through high-volume administrative tasks.
• Manage and maintain accurate records, files, and databases.
• Provide general administrative support to program teams.
• Develop and implement efficient operational processes.
• Prepare reports and analyses to identify trends.
• Coordinate with stakeholders to ensure project success.
• Support data extraction and analysis using BI tools.
• Draft newsletters and manage communications schedule.

Skills

Highly organized

Attention to detail

Written & verbal communication

Time management

Independent and teamwork

Data analysis

Education

Bachelor's degree or equivalent experience

Tools

SQL

Google Sheets

Smartsheet

Looker Studio

Google Docs

Job description

About the Role

We are seeking a detail-oriented and organized Business Operations Support Analyst to support our team in streamlining operations and ensuring efficient business processes. In this role, you will play a critical role in managing administrative tasks, providing operational support, and contributing to the overall success of our organization.

Key Responsibilities

• Support facilities BAU through handling of high-volume administrative tasks for facilities teams
• Manage and maintain accurate records, files, and databases.
• Provide general administrative support to program teams
• Assist in developing and implementing efficient operational processes.
• Prepare reports and analysis to identify trends and opportunities for improvement.
• Data source management and data gathering for centralised reporting
• Support data extraction, transformation, and analysis using tools like Google Sheets, Google Plx and business intelligence platforms (Smartsheet, Looker Studio etc)
• Review of systems data to ensure information is always up-to-date and accurate
• Provide support for projects as assigned, including project planning, execution, and monitoring
• Coordinate with team members and stakeholders to ensure project success.
• Support the drafting of newsletters and managing a communications schedule

Qualifications and Skills

• Bachelor's degree or equivalent experience.
• Proven experience in an administrative or operational role.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Proficiency in Google Suite (Docs, Slides, Sheets).
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Process oriented with strong analytical skills in problem identification & resolution
• Experience with SQL for data extraction and manipulation (nice to have)
• Proficient in English