Operations/Business Analyst - Digital Transformation Team

KCC Malls; General Santos; On-site; PHP 180,000 - 300,000; Full time

Job summary

KCC Malls is seeking a Junior Operations Analyst to support documentation, development, and maintenance of internal tools, trackers, and reporting solutions. You will work closely with business users, analysts, and the technical team to gather requirements, document workflows, and assist in resolving system issues.

The role is ideal for detail-oriented, analytical candidates who want to bridge business processes with system solutions.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 0–2 years of experience in business analysis, operations support, or similar roles.
• Internship or academic project experience in process documentation or systems work is a plus.
• Basic proficiency in Google Sheets and Google Docs.

Responsibilities

• Assist in documenting workflows and gathering requirements.
• Support development and maintenance of internal tools, trackers, and reports.
• Collaborate with business users, analysts, and the technical team to resolve system issues.

Skills

Analytical thinking

Attention to detail

Communication

Documentation

Education

Bachelor's degree or equivalent

Tools

Google Sheets

Google Docs

Miro

Softr (low-code/no-code)

Job description

Job Summary

The Junior Operations Analyst supports the documentation, development, and maintenance of internal tools, trackers, and reporting solutions. This role works closely with business users, analysts, and the technical team to gather requirements, document workflows, and assist in resolving system issues. The position is ideal for someone who is detail-oriented, analytical, and interested in bridging business processes with system solutions.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field (or equivalent practical experience). Experience
• 0–2 years of experience in business analysis, operations support, reporting support, or similar role.
  • Internship or academic project experience in process documentation or systems work is a plus.
• Technical Skills
  • Basic proficiency in Google Sheets and Google Docs.
• Familiarity with workflow or collaboration tools (e.g., Miro).
• Understanding of basic data concepts and reporting logic.
• Exposure to low-code/no-code platforms (e.g., Softr) is an advantage.
• Soft Skills
  • Strong attention to detail.
  • Good communication and documentation skills.
  • Analytical and problem-solving mindset.
  • Willingness to learn and adapt in a cross-functional environment.
  • Ability to work collaboratively with business and technical teams.