Business Support Analyst

JLL; Taguig; On-site; PHP 391,000 - 614,000; Full time

Job summary

JLL in Metro Manila is seeking a Business Support Analyst to provide administrative and operational support across a global team. Your role will span travel planning, expense processing, calendar and meeting logistics, and proactive coordination of events.

You will communicate across platforms, manage sensitive information discreetly, and collaborate with the wider EA network to maintain efficient workflows in a dynamic, multi-time-zone environment.

Qualifications

• Bachelor's degree or equivalent experience is strongly preferred.
• 1-3 years of administrative or business support experience.
• Ability to handle confidential information discreetly.
• Flexible and can overcome a learning curve quickly.
• Strong communication across multiple platforms (email, text, video).
• Tech savvy with Microsoft Office, Adobe Acrobat, Webex, Zoom.
• Ability to work across multiple time zones and flexible in schedule.
• Exceptional attention to detail.
• Strong organizational and time management skills.
• Experience with travel and diary management.

Responsibilities

• Provide administrative support to a broader team across the Americas Board and Transactions.
• Schedule and manage travel arrangements across time zones including bookings and visa requirements.
• Manage and reconcile expenses, create expense reports, and submit for reimbursement.
• Draft and prepare business correspondence such as emails and reports.
• Coordinate materials for meetings and ensure smooth logistics for internal and external meetings.
• Assist in planning corporate events, conferences, and special occasions.
• Organize and maintain documents and files for easy access.
• Conduct research, gather data, and prepare reports and documentation.
• Collaborate with the wider EA network globally and cover colleagues as needed.
• Develop relationships with clients and internal teams; handle ad hoc duties.
• Safeguard confidential information and maintain confidentiality.

Skills

Administrative support

Communication skills

Time management

Organizational skills

Travel coordination

Diary management

Discretion/confidentiality

Adaptability

Education

Bachelor's degree or equivalent

Tools

MS Office

Adobe Acrobat

Bluebeam

Webex

Zoom

Job description

Key Purpose:

The key purpose of a Business Support Analyst is to provide administrative and operational support to a larger group of employees, ensuring the smooth functioning of their daily business activities. The Business Support Analyst manages travel arrangements, processes expense reports, and coordinates logistics across varying time zones. They handle correspondence, maintain organized records, and assist with meeting coordination and event planning. The role requires strong organizational skills, attention to detail, and the ability to work collaboratively across teams. Ultimately, a Business Support Analyst plays a vital role in enhancing team productivity and maintaining efficient operational workflows.

Responsibilities:

• Provide administrative support to a broader team of employees across the Americas Board and Transactions team.
• Schedule and manage travel arrangements across varying time zones including flight bookings, accommodations, securing ground transportation, and visa/permit requirements (if required).
• Manage and reconcile expenses, including creating expense reports, tracking receipts, and submitting expense reports for reimbursement.
• Draft and prepare business correspondence including emails, reports, and any other miscellaneous correspondence as needed.
• Coordinate and prepare materials for meetings, such as agendas, minutes, and presentations, and ensure smooth logistics for internal and external meetings.
• Assist in planning and coordinating corporate events, conferences, and other special occasions.
• Organize and maintain documents and files ensuring ease of access and retrieval of information.
• Conduct research, gather data, and prepare reports and documentation as required.
• Collaborate closely with the wider EA network globally and cover colleagues in the event of absence/workload challenges.
• Develop and maintain effective working relationships with clients (externally) and colleagues (internally).
• Adhoc duties but not limited to (i.e. arranging IT support, arranging signing of key documentation, assisting new joiners etc.).
• Safeguarding confidential information and maintaining strict confidentiality in handling sensitive matters.
• Build and maintain positive relationships with internal and external stakeholders.
• Be adaptable to changing priorities, urgencies, and last-minute requests while maintaining composure and professionalism.

To apply, you need to have:

• Bachelor's degree or equivalent experience is strongly preferred.
• At least 1-3 years of administrative or business support experience.
• Proven ability to handle confidential information discreetly in a diplomatic manner.
• Flexible and can overcome a learning curve quickly.
• Strong communication skills on multiple platforms and mediums (email, text, in-person, video calls, etc.).
• Tech savvy and familiar with working in the Microsoft Office suite, Adobe Acrobat and/or Bluebeam, Webex, Zoom, etc.
• Ability to work across multiple time zones and flexible in work schedule.
• Exceptional attention to detail.
• Strong organizational and time management skills.
• Strong travel and diary management skills.
• Experience with travel/accommodation booking/calendar management.