Senior Amazon Connect & Conversational AI Engineer

Oowlish; Mexico; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Oowlish is seeking a Senior Amazon Connect Engineer to design and deliver enterprise-scale contact center and AI-powered solutions using Amazon Connect, Bedrock, and AWS serverless technologies. You will implement contact flows, AI agents, and integrations while collaborating with customer engineering teams on technical decisions, releases, and knowledge transfer.

You will work across Amazon Connect, Bedrock, and modern cloud-native architectures, building AI-driven experiences and scalable

Qualifications

• 7+ years of hands-on software engineering experience.

Responsibilities

• Design and build enterprise contact center solutions using Amazon Connect.
• Develop and maintain contact flows, routing strategies, Customer Profiles, Cases, Tasks, and other Amazon Connect capabilities.
• Build AI-powered self-service and conversational experiences using Amazon Connect AI capabilities and Amazon Bedrock.
• Develop AI agents with tool-calling integrations, business workflows, authentication flows, and appropriate guardrails.
• Implement conversational AI behaviors including escalation to human agents, fallback handling, and error recovery.
• Develop backend integrations using AWS Lambda and serverless AWS services.
• Build serverless and event-driven solutions using technologies such as EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis.
• Develop custom agent and administrative experiences using React and Amazon Connect Streams API.
• Integrate contact center solutions with CRM and enterprise platforms.
• Build Infrastructure as Code using AWS CDK and/or Terraform.
• Develop and maintain CI/CD pipelines and automated testing.
• Implement monitoring, observability, and alerting for production contact center and AI workloads.
• Troubleshoot complex production issues across voice, chat, backend services, and AI agents.
• Support migrations from legacy contact center platforms to modern cloud-based solutions.

Skills

Amazon Connect

AWS

TypeScript/Node.js

Python

React

Serverless

IaC

Terraform

AWS CDK

Bedrock

CI/CD

DynamoDB

Lambda

Conversations AI

Tools

AWS CDK

Terraform

Job description

Oowlish is seeking a Senior Amazon Connect Engineer to design and deliver enterprise-scale contact center and AI-powered solutions using Amazon Connect, Bedrock, and AWS serverless technologies. You will implement contact flows, AI agents, and integrations while collaborating with customer engineering teams on technical decisions, releases, and knowledge transfer.

You will work across Amazon Connect, Bedrock, and modern cloud-native architectures, building AI-driven experiences and scalable