AWS Voice Cloud Developer

Xurpas, Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Xurpas, Inc. in Taguig, Metro Manila, is seeking an AWS Voice Cloud Developer to design and configure Amazon Connect voice solutions.

This is a hands-on engineering role, not a call center position, working under senior guidance to develop contact flows, Lambda functions, and platform integrations. You will build and maintain contact flows and IVR logic, implement Lambda functions in Node.js or Python, and support API-based integrations with backend systems.

Qualifications

• Must have hands-on Amazon Connect development experience including contact flows and Lambda functions.
• Experience contributing to at least one Amazon Connect implementation.
• Strong fundamentals in at least one language (Python / Node.js / JavaScript).
• Proven ability to build solutions rather than just call center operations.

Responsibilities

• Build and configure Amazon Connect contact flows, IVR logic, and routing rules under architectural guidance.
• Develop and maintain AWS Lambda functions (Node.js / Python) to support voice workflow automation.
• Assist in telephony routing configuration, number management, and queue setup.
• Support API-based integrations between Amazon Connect and backend/external systems.
• Execute unit testing, SIT support, and defect triage on voice flows and integrations.
• Maintain documentation for contact flow designs, integration specs, and configuration changes.
• Troubleshoot and resolve voice platform issues in development and test environments.

Skills

3 years experience

Amazon Connect configuration

AWS Lambda (Node.js/Python)

API integrations

IVR design basics

Programming (Python/JS)

CloudWatch / IAM / API Gateway

Tools

CloudFormation / CDK

Job description

Role Overview

We are looking for a AWS Voice Cloud Developer to support the build and configuration of Amazon Connect voice solutions. This is a hands-on engineering role not a call center operations or BPO support position. The candidate will work under senior guidance to develop contact flows, Lambda functions, and platform integrations.

Key Responsibilities

• Build and configure Amazon Connect contact flows, IVR logic, and routing rules under architectural guidance


• Develop and maintain AWS Lambda functions (Node.js / Python) to support voice workflow automation


• Assist in telephony routing configuration, number management, and queue setup


• Support API-based integrations between Amazon Connect and backend/external systems


• Execute unit testing, SIT support, and defect triage on voice flows and integrations


• Maintain documentation for contact flow designs, integration specs, and configuration changes


• Troubleshoot and resolve voice platform issues in development and test environments

Mandatory Technical Skills

• Must have 3 years of related experience


• Minimum 612 months hands-on Amazon Connect development (contact flows + Lambda)


• Demonstrated experience in solution build, not call center operations or agent support


• Has contributed to at least 1 Amazon Connect implementation (partial or full lifecycle)


• Amazon Connect - Hands-on experience configuring contact flows, queues, and routing profiles


• AWS Lambda - Ability to write and debug Lambda functions (Node.js or Python)


• AWS Services - Working knowledge of API Gateway, IAM, CloudWatch


• Telephony - Basic understanding of IVR design, call flow logic, and voice channel concepts


• Development - Solid fundamentals in at least one language (Python / Node.js / JavaScript)

Nice To Have

• Salesforce Service Cloud Voice integration experience (CTI adapter, voice-to-case)


• Experience with infrastructure-as-code (CloudFormation / CDK)


• Exposure to omnichannel contact center solutions (voice, chat, tasks)


• AWS Cloud Practitioner or Developer Associate certification