Senior AI QA Lead - Platform & Zendesk Integrations

Ingram Micro; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Ingram Micro seeks a Senior QA Analyst to safeguard the quality, reliability, and production readiness of GPTOS technology solutions. You will establish QA practices, validate outputs, manage defects, and collaborate with cross-functional teams across the delivery lifecycle.

You will lead testing strategies for AI-enabled initiatives, Zendesk integrations, and platform enhancements with a focus on reducing risk and ensuring smooth deployments that drive business impact.

Qualifications

• Around 5-7 years of combined QA or related tech experience.
• Experience translating business and functional requirements into effective test scenarios and QA plans.
• Knowledge of software testing methodologies, defect management, release validation, and end-to-end business process testing.
• Strong analytical, troubleshooting, communication, and documentation skills.

Responsibilities

• Lead quality assurance efforts for technology initiatives, establishing consistent testing standards, processes, and best practices across supported platforms.
• Develop and execute test strategies, test plans, test cases, and validation approaches for functional, integration, regression, and user acceptance testing.
• Support AI-enabled solutions by validating outputs, assessing operational readiness, and helping ensure successful adoption and deployment.
• Manage defect identification, prioritization, tracking, and resolution in partnership with development and delivery teams.
• Evaluate business requirements, user workflows, and end-to-end processes to ensure solutions meet quality expectations before release.

Skills

Quality Assurance

Test Planning

End-to-end Testing

Cross-functional Collaboration

Troubleshooting

Tools

Zendesk

Job description

Ingram Micro seeks a Senior QA Analyst to safeguard the quality, reliability, and production readiness of GPTOS technology solutions. You will establish QA practices, validate outputs, manage defects, and collaborate with cross-functional teams across the delivery lifecycle.

You will lead testing strategies for AI-enabled initiatives, Zendesk integrations, and platform enhancements with a focus on reducing risk and ensuring smooth deployments that drive business impact.