Hybrid Service Desk Engineer II - Remote Support

ScalableOS; Philippines; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

ScalableOS in the Philippines is seeking a Service Desk Engineer II to join a team delivering level 2 end-user support across workstations, servers, printers, networks, and vendor hardware/software. The role is Hybrid, requiring on-site at times and remote support, with emphasis on documenting incidents in ConnectWise Manage, meeting SLA targets, and communicating clearly with clients.

Candidates should have 5+ years in IT support, a bachelor's degree preferred, strong troubleshooting, and

Qualifications

• 5+ years of experience in IT support or service desk.
• Bachelor’s degree in computer science or related field preferred.
• Strong communication and documentation skills.

Responsibilities

• Provide remote support and on-site assistance as needed.
• Log, document, and track incidents in ConnectWise Manage.
• Meet SLA targets and ensure customer satisfaction.
• Maintain accurate time entries and billing information.
• Interact with third-party vendors and internal teams to resolve issues.
• Handle shifts and overtime to ensure Service Desk coverage.

Skills

Customer service

Communication

Time management

Stress management

Documentation

Education

Bachelor’s degree in Computer Science or related field

Tools

ConnectWise Manage

Remote Desktop Services

Active Directory

Group Policy

Windows OS

TCP/IP

Job description

ScalableOS in the Philippines is seeking a Service Desk Engineer II to join a team delivering level 2 end-user support across workstations, servers, printers, networks, and vendor hardware/software. The role is Hybrid, requiring on-site at times and remote support, with emphasis on documenting incidents in ConnectWise Manage, meeting SLA targets, and communicating clearly with clients.

Candidates should have 5+ years in IT support, a bachelor's degree preferred, strong troubleshooting, and