Technical Support Specialist — Client Solutions

Wipro; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Wipro in Cebu City, Philippines, is seeking a technically adept support professional to provide effective assistance to clients and resolve issues promptly while meeting contract SLAs. You will handle incoming requests by phone and email, document details, update availability, and follow standard processes to ensure fast and accurate resolutions.

You will access knowledge bases, learn product details, log call data, and escalate serious problems to team leads when necessary.

Qualifications

• Handle incoming help requests from clients via phone and email in a courteous manner.
• Document end user information and issue details for tracking.
• Follow standard processes to resolve client queries and meet SLAs.
• Mandatory Skills: Health and Welfare (HW).

Responsibilities

• Provide effective technical support and resolve client issues directly or through timely escalation.
• Record and document queries, resolutions, and maintain knowledge bases.
• Deliver excellent customer service through diagnosis and troubleshooting.

Skills

Health and Welfare (HW)

Job description

Wipro in Cebu City, Philippines, is seeking a technically adept support professional to provide effective assistance to clients and resolve issues promptly while meeting contract SLAs. You will handle incoming requests by phone and email, document details, update availability, and follow standard processes to ensure fast and accurate resolutions.

You will access knowledge bases, learn product details, log call data, and escalate serious problems to team leads when necessary.