Software Support Specialist II: Partner Success & Solutions

Connectwise; Philippines; On-site; PHP 500,000 - 750,000; Full time

Job summary

ConnectWise is seeking a Software Support Specialist II to assist partners in diagnosing and resolving product issues. You will work with cross-functional teams to troubleshoot, document findings, and provide high-quality support via email, phone, chat, cases, and remote sessions.

A strong technical foundation and excellent communication are essential to help partners optimize their use of ConnectWise products.

Qualifications

• Bachelor’s degree or equivalent business experience.
• 2+ years of relevant experience in technical service-oriented roles.
• Experience troubleshooting Windows and Linux servers is preferred.

Responsibilities

• Provides support to partners with a high attention to detail.
• Researches, analyzes, and documents findings.
• Interacts with partners via email, phone, chat, cases, and remote sessions.
• Maintains a knowledge base and contributes to internal/external articles.
• Escalates trending issues and potential software defects to leadership.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Detail oriented

Independent worker

Education

Bachelor’s degree in related field or equivalent

Tools

SentinelOne

Bitdefender

Remote Monitoring & Management (RMM) tools

Job description

ConnectWise is seeking a Software Support Specialist II to assist partners in diagnosing and resolving product issues. You will work with cross-functional teams to troubleshoot, document findings, and provide high-quality support via email, phone, chat, cases, and remote sessions.

A strong technical foundation and excellent communication are essential to help partners optimize their use of ConnectWise products.