Security Front Desk

Star Special Corporate Security Management, Inc.; Naga; On-site; PHP 201,000 - 312,000; Full time

Job summary

Star Special Corporate Security Management, Inc. is seeking a qualified Security Front Desk Officer in the Philippines to provide professional front-desk security, access control, and visitor support at the client site.

You will maintain a secure, orderly front-of-house while assisting employees, visitors, and contractors with a courteous, efficient approach. Responsibilities include verifying identities, managing visitor passes, and recording visits.

Qualifications

• Must possess a valid and current Security License.
• At least three (3) years of experience in a Security Front Desk or similar position.
• Excellent customer service and interpersonal communication skills.
• Professional appearance, proper grooming, courtesy, and demeanor.
• Strong observation, attention to detail, and situational awareness.
• Proficient in maintaining records, logs, visitor documentation, and basic security reports.
• Computer literate with familiarity of basic office applications and visitor management systems.

Responsibilities

• Manage and monitor the security front desk and reception area in accordance with security procedures and client requirements.
• Conduct proper identification and verification of employees, visitors, contractors, and other persons entering the premises.
• Implement established access control and visitor management procedures.
• Register and maintain accurate visitor records, passes, and related documentation.
• Coordinate visitor appointments and access authorization with concerned employees or departments.
• Monitor incoming and outgoing personnel, visitors, packages, documents, and other items per procedures.
• Maintain a professional and courteous approach when dealing with clients, visitors, employees, and stakeholders.
• Provide information and assistance to visitors while ensuring security protocols are observed.
• Report suspicious activities, unauthorized access attempts, or security concerns to supervisor.
• Maintain accurate security logs, visitor records, incident reports, and required documentation.

Skills

Front desk security

Customer service

Interpersonal skills

Observation skills

Professional appearance

Discretion

Computer literacy

Visitor management

Attention to detail

Tools

Visitor management system

Office applications

Job description

About the role

We are currently seeking a qualified, licensed, and experienced Security Front Desk Officer to provide professional front-desk security, access control, visitor assistance, and administrative support at the assigned client account. The Security Front Desk Officer shall be responsible for maintaining a secure, orderly, and professional front-of-house environment while providing courteous and efficient assistance to employees, visitors, clients, contractors, and other authorized personnel.

Key responsibilities

• Manage and monitor the security front desk and reception area in accordance with established security procedures and client requirements.
• Conduct proper identification and verification of employees, visitors, contractors, and other persons entering the premises.
• Implement established access control and visitor management procedures.
• Register and maintain accurate visitor records, identification details, visitor passes, and related documentation.
• Coordinate visitor appointments and access authorization with concerned employees or departments.
• Monitor incoming and outgoing personnel, visitors, packages, documents, and other items in accordance with established procedures.
• Maintain a professional and courteous approach when dealing with clients, visitors, employees, and other stakeholders.
• Provide appropriate information and assistance to visitors while ensuring that security protocols are strictly observed.
• Immediately report suspicious activities, unauthorized access attempts, security violations, and other concerns to the Security Officer-In-Charge or designated supervisor.
• Maintain accurate security logs, visitor records, incident reports, and other required documentation.

About you

• Must possess a valid and current Security License.
• Must have at least three (3) years of experience in a Security Front Desk or similar security-related position.
• Excellent customer service and interpersonal communication skills.
• Professional appearance, proper grooming, courtesy, and demeanor.
• Strong observation, attention to detail, and situational awareness.
• Proficient in maintaining records, logs, visitor documentation, and basic security reports.
• Computer literate and familiar with basic office applications and visitor management systems is preferred.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Strong discipline, integrity, reliability, and professionalism.
• Able to remain alert and attentive throughout the assigned duty period.