Security Control Room Lead

NUSTAR Resort; Cebu City; On-site; PHP 391,000 - 614,000; Full time

Job summary

NUSTAR Resort is seeking a Security Control Room Supervisor to oversee CCTV operations and lead the Surveillance Control Room team. The role emphasizes maintaining safety, monitoring performance, and delivering timely reports to management.

The ideal candidate should have 3–5 years of supervisory experience in a casino control environment, strong knowledge of access control and alarm systems, and excellent English communication skills.

Qualifications

• 3–5 years of IR Casino Control Operation Supervisory experience, preferably with CCTV.
• Knowledge of security access control systems, fire and alarms systems.
• Proficient in Responsible Gaming and Self-Exclusion policies.
• Bachelor's degree in any field.
• Ability to speak and write in English.
• Proficient with Microsoft Office and relevant software.

Responsibilities

• Supervise the operational functions of the Security Control Room to ensure safety and security.
• Provide high level customer service and support to all departments and surveillance staff.
• Monitor KPI performance and conduct appraisals for direct reports.
• Prepare and deliver daily, weekly and monthly security reports to Management.
• Coordinate communications during emergencies and ensure adherence to security procedures.

Skills

Security supervision

English fluency

Microsoft Office

Access control systems

Photo ID applications

Team leadership

Attention to detail

Education

Bachelor's degree

Tools

Security access control systems

Microsoft Office

Photo ID applications

Job description

NUSTAR Resort is seeking a Security Control Room Supervisor to oversee CCTV operations and lead the Surveillance Control Room team. The role emphasizes maintaining safety, monitoring performance, and delivering timely reports to management.

The ideal candidate should have 3–5 years of supervisory experience in a casino control environment, strong knowledge of access control and alarm systems, and excellent English communication skills.