Surveillance Control Room Supervisor

NUSTAR Resort; Philippines; On-site; PHP 550,000 - 750,000; Full time

Job summary

Hammerjack Pty Ltd. seeks a proactive Security Control Room Supervisor to oversee CCTV operations, ensure safety, and provide high-level support across departments. You will monitor KPIs, supervise shifts, and prepare routine performance reports.

The role requires 3+ years in casino security control, knowledge of access control, fire alarms, and Responsible Gaming policies, plus a Bachelor's degree and strong English communication.

Qualifications

• 3+ years in casino security control supervision, preferably CCTV.
• Knowledge of access control, fire alarms, and security systems.
• Proficient in Responsible Gaming and Self-Exclusion policies.
• Bachelor's degree in any field.
• Fluent English, written and spoken.
• Proficient with Microsoft Office and related software.

Responsibilities

• Supervise operational functions of the Security Control Room to maintain safety and security.
• Provide high-level support to all departments and supervise Surveillance Control Room shifts.
• Monitor KPIs and perform staff performance appraisals.
• Prepare daily, weekly, and monthly reports for management.
• Coordinate emergencies and maintain security communications.
• Lead recruitment and scheduling to ensure adequate staffing.

Skills

Leadership

Team management

Communication

Attention to detail

Customer service

Ethical conduct

Education

Bachelor degree

Tools

Security access control systems

Fire and alarms systems

Photo ID applications

Microsoft Office

Job description

Hammerjack Pty Ltd. seeks a proactive Security Control Room Supervisor to oversee CCTV operations, ensure safety, and provide high-level support across departments. You will monitor KPIs, supervise shifts, and prepare routine performance reports.

The role requires 3+ years in casino security control, knowledge of access control, fire alarms, and Responsible Gaming policies, plus a Bachelor's degree and strong English communication.