Seasonal Night-Shift Email & Chat Support (Cebu Onsite)

Staff Outsourcing Solutions; Cebu City; Sur place; PHP 201 000 - 268 000; Plein temps

Avantages offerts par ce poste

HMO and health insurance

Night differential pay

Weekdays (Mon-Fri)

Résumé du poste

Staff Outsourcing Solutions is hiring for a Seasonal Email and Chat Support Representative to join the Cebu team. The role requires responding to customer emails and live chats, explaining product details, and updating orders in NetSuite.

It is a full-time onsite position in Cebu Business Park, Cebu City, during the United States night hours. You will work on a dedicated team supporting a US industrial supplier, with a competitive salary package and benefits including HMO and night differential.

Qualifications

• Excellent written English communication for emails and chats.
• Intermediate to expert NetSuite skills.
• Proficient with Microsoft Windows applications.
• Self-motivated and well organized with a sense of urgency.
• Able to understand and follow detailed instructions.
• Professional appearance and demeanor.

Responsabilités

• Answer customer emails and live chats quickly during peak weeks.
• Explain products and technical details in plain language.
• Look up and update orders and customer records in NetSuite.
• Follow instructions accurately and escalate when needed.
• Use Excel and Windows apps to track open cases and orders.

Connaissances

Email & Chat Support

NetSuite

Windows OS

Written English

Problem-solving

Self-motivated

Excel

Outils

Excel

Description du poste

Staff Outsourcing Solutions is hiring for a Seasonal Email and Chat Support Representative to join the Cebu team. The role requires responding to customer emails and live chats, explaining product details, and updating orders in NetSuite.

It is a full-time onsite position in Cebu Business Park, Cebu City, during the United States night hours. You will work on a dedicated team supporting a US industrial supplier, with a competitive salary package and benefits including HMO and night differential.