Night-Shift Email And Chat Support Specialist — On-site Growth

Select VoiceCom; Cebu City; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound and outbound subscription calls via chat and email. The role emphasizes clear written communication and timely responses.

Applicants should have at least 1 year of email or chat support experience and will address billing concerns, resolve disputes, and uphold SOPs and KPIs. This on-site role offers night shifts and a team-driven environment with clear opportunities for career growth.

Formación

• Minimum 1 year of email or chat support experience.
• Responsibilities include addressing billing concerns and resolving disputes.
• Uphold SOPs and KPIs in a team-driven environment.

Responsabilidades

• Handle inbound and outbound subscription calls via chat and email.
• Provide timely, clear written communication with customers.
• Address billing concerns and resolve disputes according to SOPs and KPIs.

Conocimientos

Email support

Chat support

Written communication

Customer service

Descripción del empleo

Job Description:

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound and outbound subscription calls via chat and email. The role emphasizes clear written communication and timely responses. Applicants should have at least 1 year of email or chat support experience and will address billing concerns, resolve disputes, and uphold SOPs and KPIs. This on-site role offers night shifts and a team-driven environment with clear opportunities for career growth.