Seasonal Email and Chat Support Representative

Staff Outsourcing Solutions; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

HMO and health insurance

Night differential pay

Weekdays (Mon-Fri)

Job summary

Staff Outsourcing Solutions is hiring for a Seasonal Email and Chat Support Representative to join the Cebu team. The role requires responding to customer emails and live chats, explaining product details, and updating orders in NetSuite.

It is a full-time onsite position in Cebu Business Park, Cebu City, during the United States night hours. You will work on a dedicated team supporting a US industrial supplier, with a competitive salary package and benefits including HMO and night differential.

Qualifications

• Excellent written English communication for emails and chats.
• Intermediate to expert NetSuite skills.
• Proficient with Microsoft Windows applications.
• Self-motivated and well organized with a sense of urgency.
• Able to understand and follow detailed instructions.
• Professional appearance and demeanor.

Responsibilities

• Answer customer emails and live chats quickly during peak weeks.
• Explain products and technical details in plain language.
• Look up and update orders and customer records in NetSuite.
• Follow instructions accurately and escalate when needed.
• Use Excel and Windows apps to track open cases and orders.

Skills

Email & Chat Support

NetSuite

Windows OS

Written English

Problem-solving

Self-motivated

Excel

Tools

Excel

Job description

Seasonal Email and Chat Support Representative (Night Shift, Onsite Cebu). Two openings.

Salary package: competitive, discussed at the interview.

An Email and Chat Support Representative is the first written answer a customer gets. On a dedicated team in Cebu that supports a United States industrial supplier through its peak season, which is already underway, you answer customer emails and live chats, explain products clearly, and keep orders and customer records moving in NetSuite. This is a full-time seasonal role starting as soon as possible. Night shift aligned to United States business hours, onsite in Cebu Business Park, Monday to Friday.

What success looks like

By the end of the season, customers got fast, correct answers by email and chat, the orders you touched in NetSuite are accurate because you updated them right the first time, and the client's team could give you a detailed instruction once and trust that it was followed.

What you will do

• Answer customer emails and live chats quickly, clearly and politely during the client's busiest weeks of the year.
• Explain products and their technical details in plain words to all kinds of customers.
• Look up and update orders and customer records in NetSuite.
• Follow detailed instructions exactly and solve problems on your own, escalating a case when it needs it.
• Use Excel and other Windows applications to keep track of open cases and orders.

What we are looking for

• Excellent communication skills, with clear, friendly and correct written English in every email and chat.
• Intermediate to expert skills in NetSuite.
• Computer literate in Microsoft Windows applications.
• Self-motivated, a self-starter, personable and well organized, with a sense of urgency.
• Able to understand and carry out detailed instructions, and to work independently with good problem-solving skills.
• A professional appearance and demeanor.
• Living in Cebu and available onsite in Cebu Business Park on the night shift.

Who does well here

The people who do well in this seat write the way they would want to be answered: short, correct and kind. They read an instruction to the end before they act on it, they look up the order before they reply, and they keep the pace up when the queue is long without letting the quality slip. They work on their own, ask when a case is unclear rather than guessing, and show up for every shift on time.

What you get:

• A competitive salary package
• HMO and health insurance
• night differential and holiday premium pay
• a Monday to Friday schedule with weekends off
• a full-time seasonal role with a start as soon as possible
• and a healthy work environment with employee engagement activities.

Nice to have: previous Amazon customer service experience; knowledge of industrial or technical products and the ability to explain them to different customers; advanced Excel.

About Staff Outsourcing Solutions: we build dedicated teams in Cebu for businesses in the United States and Australia. Our team members work inside our clients' daily operations in customer service, sales, accounting, technical support, and specialist roles. We hire for experience and character, we develop interns from partner colleges into full team members, and we keep the same team with a client for years. Founded in 2010, we have grown mostly by referral, which only happens when clients and team members stay. Office: MDCT Building, Leyte Loop, Cebu Business Park, Cebu City. Posted by Chris Rush, founder.

Staff Outsourcing Solutions never asks applicants for payment, training fees, or personal documents before a written job offer.