Night Shift Email & Chat Support Specialist – Cebu (Seasonal)

Sound Connection Phils. Inc.; Cebu City; Sur place; PHP 257 000 - 391 000; Plein temps

Avantages offerts par ce poste

HMO and health insurance

Night differential

Holiday premium pay

Weekends off

Résumé du poste

Sound Connection Phils. Inc. is hiring a Seasonal Email and Chat Support Representative for night shift, onsite in Cebu Business Park.

You’ll handle customer emails and live chats for a US industrial supplier during peak season, explain products clearly, and keep orders moving in NetSuite. This full-time seasonal role starts as soon as possible. Night shift aligns to US business hours, Monday to Friday, with weekends off.

Qualifications

• Excellent written English for emails and chats.
• Intermediate to expert NetSuite skills.
• Proficient in Microsoft Windows applications.

Responsabilités

• Answer customer emails and live chats quickly during peak weeks.
• Explain products and their technical details in plain language.
• Update orders and customer records in NetSuite.
• Follow detailed instructions and escalate when needed.
• Use Excel and Windows applications to track open cases and orders.

Connaissances

Written English

NetSuite

Excel

Windows applications

Self-motivated

Independent work

Outils

Link to NetSuite

Description du poste

Sound Connection Phils. Inc. is hiring a Seasonal Email and Chat Support Representative for night shift, onsite in Cebu Business Park.

You’ll handle customer emails and live chats for a US industrial supplier during peak season, explain products clearly, and keep orders moving in NetSuite. This full-time seasonal role starts as soon as possible. Night shift aligns to US business hours, Monday to Friday, with weekends off.