Content Editor (Service Quality Editor) | ₱30K Joining Bonus

Cognizant; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cognizant is seeking an editor/content writer to review and refine content submitted by Tier 1 and 2, ensuring accuracy and coherence for product teams and stakeholders. The role focuses on clear language, grammar, and structured instructions in knowledge base and help-center articles.

Applicants should have at least one year of experience in technical or instructional writing, strong English proficiency, and demonstrated ability to work in a team.

Qualifications

• Editorial review to ensure content accuracy and coherence.
• Improve vocabulary, grammar and punctuation.
• Provide feedback to track common pain points for training purposes.

Responsibilities

• Provide editorial review and iterations on content submitted by Tiers 1 and 2 for product manager and stakeholder approval.
• Ensure content accuracy and coherence for technical and instructional material.
• Offer feedback to improve readability and terminology for knowledge base articles and help center content.

Skills

Content editing

Technical writing

English proficiency

Team collaboration

Education

Two years of college

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Terms and conditions apply.

Scope of Responsibilities:

Provide editorial review and iterations on the following, submitted by Tiers 1 and 2, for content strategist and stakeholder approval:

• 1. Content accuracy - the technical content should match the requirement provided by the product managers & stakeholders
• 2. Coherence and readability - the terminology and messaging should be logical to the subject matter
• 3. Vocabulary, grammar and punctuation
• An editor should provide feedback, track and consolidate common pain points for training purposes

Who Thrives Here:

• At least 1 year of experience as a technical or instructional writer, with strong understanding of smart technology
• At least 1 year of experience in a customer service or technical support project
• High in English proficiency - Speaking and Writing
• Completed 2 years in college without back subjects.
• Above average writing skills and with technical experience (preferably on devices/gadgets)
• Must have an average grasp in tech devices such as smartwatches and smartphones
• The interest and ability to write articles such as Knowledge Base, Help Center articles in line with latest technological trends
• Ability to write concise and reader-friendly instructions such as gadget user manuals
• Openness to work in a shifting schedule
• Work in a team-oriented environment

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.