Scheduling & Dispatch Specialist II

Vertiv Co; Mandaluyong; On-site; PHP 420,000 - 600,000; Full time

Job summary

Vertiv in Mandaluyong, Philippines, seeks a Service Support Coordinator II to manage scheduling and dispatching for field engineers. The role emphasizes operational accuracy, customer coordination, and adherence to service level commitments.

You will work with a regional operations team, ensuring timely service delivery, meticulous data entry, and proactive communication with customers and internal teams. A bachelors degree and 1–3 years in scheduling or coordination are preferred.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field required.
• MBA or equivalent advanced degree is a plus.
• 1–3 years relevant experience in scheduling, coordination, customer service, or operations support.
• Experience working with scheduling or service management systems preferred.
• Strong attention to detail and data accuracy.
• Good communication skills (verbal and written).
• Comfortable handling phone and email customer interactions.
• Ability to work in a fast-paced, target-driven environment.
• Basic exposure to service operations, scheduling, or coordination roles
• Familiarity with operational systems or service management tools
• Awareness of process improvement practices (e.g., Lean, standard work, checklists)
• Experience supporting cross-functional coordination (e.g., parts, technical teams, customer service)

Responsibilities

• Schedule and dispatch field service engineers according to priority, availability, and SLAs.
• Book service works via phone and email with customers.
• Enter job details accurately into the system for execution.
• Monitor daily scheduling queues and respond to new maintenance and repair requests.
• Update systems in real time for confirmations, changes, and completions.
• Run daily reports to capture new service requirements and take scheduling actions.
• Ensure service docs and job descriptions are complete and accurate.
• Review engineers’ service reports and verify PO items before billing.
• Verify service details before handoff to billing to prevent delays.
• Maintain high attention to detail to prevent conflicts and inaccuracies.
• Escalate discrepancies or issues to Senior Analysts or Supervisors promptly.
• Act as first-level contact for scheduling inquiries and coordinate with parts, technical teams, and sales as needed.
• Provide timely updates to customers about bookings and changes.
• Maintain professional and service-oriented communication.
• Perform activities in compliance with ITC regulations and company policies.
• Follow scheduling processes and SOPs; participate in knowledge transfer.

Skills

Scheduling

Dispatching

Customer service

Data accuracy

Communication

Cross-functional coordination

Education

Bachelor’s degree

MBA or advanced degree

Tools

Scheduling systems

Service management systems

Job description

Vertiv in Mandaluyong, Philippines, seeks a Service Support Coordinator II to manage scheduling and dispatching for field engineers. The role emphasizes operational accuracy, customer coordination, and adherence to service level commitments.

You will work with a regional operations team, ensuring timely service delivery, meticulous data entry, and proactive communication with customers and internal teams. A bachelors degree and 1–3 years in scheduling or coordination are preferred.