Scheduling Coordinator - Onsite Department

THE LANGUAGE GROUP, LLC; Philippines; On-site; PHP 223,200 - 357,120; Full time

Job summary

The Language Group is seeking a Scheduling Coordinator to join our team. This remote role handles inputting client requests, assigning interpreters, and coordinating logistics from a fast-paced environment.

You will work weekends and collaborate with several coordinators to meet deadlines while maintaining a high level of customer service and clear communication. Ideal candidates have at least five years of office experience, a college degree, and strong English language skills, with proficiency

Qualifications

• At least 5 years of office work experience preferred, with a minimum of 2 years to be considered. Scheduling experience preferred
• College degree or equivalent work experience
• Experience should be in an office environment such as medical, legal, banking, or skilled profession with an emphasis in customer service and problem solving
• Candidate should be a good English communicator; able to be easily understood by persons from all linguistic backgrounds. Understanding and Command of the English language is a MUST
• Capable of understanding persons with limited English proficiency
• Excellent computer skills, proficiency in Windows (Outlook, Word and Excel)
• Ability to work in a fast-paced environment with urgent deadlines
• Professional and positive phone manner with clients
• Attention to detail while managing multiple tasks
• Friendly and cooperative attitude is of utmost importance

Responsibilities

• Answer incoming calls from clients who are requesting interpreters, changing and/or cancelling appointments
• Gather and verify appointment information and accurately input data into our unique scheduling software
• Coordinate jobs with interpreters, provide all information about assignments, and answer any questions specific to appointments
• Work closely with several other coordinators in the department as a team to complete scheduling tasks and deadlines

Job description

The Language Group is a localization services company. We are an award-winning firm, founded in 1999, and located in Virginia Beach, Virginia in the US. Our people are friendly, hardworking, and self-motivated. It is a uniquely rewarding experience to be part of a rapidly growing multicultural company.

Hours: Full time/Weekends, REMOTE, Manila (Philippines) Time Zone

This position is challenging and rewarding; offering a chance to learn new skills and advance within our company.

Position Summary

We seeking a Scheduling Coordinator to join our team. This person is responsible for inputting requests from clients over the phone, through email and fax, assigning interpreters to jobs, managing appointment changes, logistics and more. The job involves working closely with several other coordinators in the department as a team to complete scheduling tasks and deadlines. This position requires heavy phone work, customer interface, the ability to multitask, work under urgent deadlines, problem solve, and work independently in a fast-paced environment.

The ideal candidate will be mature, with solid work experience and love talking to people.

Job Duties and Responsibilities:

• Answer incoming calls from clients who are requesting interpreters, changing and/or cancelling appointments
• Gather and verify appointment information and accurately input data into our unique scheduling software
• Coordinate jobs with interpreters, provide all information about assignments, and answer any questions specific to appointments
• Work closely with several other coordinators in the department as a team to complete scheduling tasks and deadlines

Professional Background and Personal Traits Requirements:

• At least 5 years of office work experience preferred, with a minimum of 2 years to be considered. Scheduling experience preferred
• College degree or equivalent work experience
• Experience should be in an office environment such as medical, legal, banking, or skilled profession with an emphasis in customer service and problem solving
• Candidate should be a good English communicator; able to be easily understood by persons from all linguistic backgrounds. Understanding and Command of the English language is a MUST
• Capable of understanding persons with limited English proficiency
• Excellent computer skills, proficiency in Windows (Outlook, Word and Excel)
• Ability to work in a fast-paced environment with urgent deadlines
• Professional and positive phone manner with clients
• Attention to detail while managing multiple tasks
• Friendly and cooperative attitude is of utmost importance