(URGENT) Scheduler (Workforce Scheduler) | Davao

Gratitude Philippines; Davao City; On-site; PHP 301,000 - 424,000; Full time

Job summary

Gratitude Philippines is seeking a Scheduler (Workforce Scheduler) to create and manage employee schedules aligned with staffing needs and forecasted demand. The role requires strong analytical skills and hands-on WFM scheduling experience in a BPO environment.

The successful candidate will develop schedules, handle shift bids, ensure cost-efficient staffing, and collaborate with Operations and WFM teams while maintaining accurate reporting and records.

Qualifications

• 1 year of experience in WFM Scheduling, preferably in a BPO.
• Intermediate to advanced Microsoft Excel skills.
• Knowledge of forecasting and capacity planning concepts.
• Strong attention to detail and organizational skills.
• Good communication and coordination skills.
• Ability to work onsite and in a shifting schedule.

Responsibilities

• Develop and maintain employee schedules based on forecasted staffing requirements.
• Manage shift bids, schedule adjustments, and schedule updates.
• Ensure optimal staffing coverage while supporting cost efficiency.
• Coordinate closely with Operations and Workforce Management teams.
• Monitor staffing requirements and make scheduling adjustments as needed.
• Maintain accurate scheduling records and reports.
• Support workforce planning activities through effective schedule management.

Skills

WFM Scheduling

Microsoft Excel

Forecasting

Capacity Planning

Attention to Detail

Communication

Coordination

Onsite

Shifting Schedule

Job description

Scheduler (Workforce Scheduler)

Location: Davao
Work Setup: Onsite
Schedule: Shifting

Note: Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Job Overview

We are looking for a Scheduler (Workforce Scheduler) who will be responsible for creating and managing effective employee schedules aligned with staffing requirements and forecasted demand. The role requires strong analytical skills, attention to detail, and experience in Workforce Management (WFM) scheduling within a BPO environment.

Key Responsibilities

• Develop and maintain employee schedules based on forecasted staffing requirements.
• Manage shift bids, schedule adjustments, and schedule updates.
• Ensure optimal staffing coverage while supporting cost efficiency.
• Coordinate closely with Operations and Workforce Management teams.
• Monitor staffing requirements and make scheduling adjustments as needed.
• Maintain accurate scheduling records and reports.
• Support workforce planning activities through effective schedule management.

Basic Qualifications

• At least 1 year of experience in WFM Scheduling, preferably in a BPO setting.
• Intermediate to advanced Microsoft Excel skills.
• Knowledge of forecasting and capacity planning concepts.
• Strong attention to detail and organizational skills.
• Good communication and coordination skills.
• Ability to work onsite and in a shifting schedule.

Pre-Screening Questions

1. What is your highest educational attainment?
2. How many years of experience do you have in WFM Scheduling in a BPO setting?
3. What WFM tools/software have you used?
4. What was your last drawn salary?
5. What is your expected salary?