Scheduler - Workforce Planning (Start ASAP)

KadaKareer; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Okada Manila is seeking a Scheduler - Workforce Planning to manage daily pit allocation, work schedules, and attendance across departments to ensure smooth operations and compliance.

You will revise allocations, coordinate with teams, handle requests, maintain rosters, and support a professional service culture while adhering to policies and local labor rules.

Qualifications

• College level education or higher.
• Experience in hotel/casino scheduling is a plus.
• Strong Word/Excel skills and data entry ability.
• Familiarity with scheduling/roster systems is helpful.
• Discretion with confidential issues and good English communication.
• Professional, presentable demeanor with strong interpersonal skills.
• Ability to balance multiple requests and work with minimal supervision.
• Willingness to work shifting schedules including holidays.

Responsibilities

• Revising daily pit allocation to meet operational demands per policies.
• Providing prompt, courteous service via phone, face-to-face, and written channels.
• Assessing and processing requests based on business needs.
• Operating office phone and email for communications.
• Maintaining leave, sick calls, and special days off rosters.
• Identifying shortfalls or anomalies and informing the supervisor on duty.
• Attending shift briefings as necessary.
• Promoting a positive, professional work environment and teamwork.
• Adhering to local labor law and Time and Attendance policies.
• Administering established policies and procedures appropriately.
• Demonstrating advanced knowledge of department software packages.
• Maintaining a clean and safe work environment.
• Assuming other duties as assigned by superiors.

Skills

English proficiency

Interpersonal skills

Time management

Team player

Presentable demeanor

Rapport building

Proactive attitude

Education

College level education

Tools

Scheduling/Rostering systems

Microsoft Office

Job description

Scheduler - Workforce Planning manages daily pit allocation, work schedules, and attendance for Okada Manila Departments, ensuring operational efficiency and compliance.

Your Role

Key responsibilities include:

• Revising daily pit allocation to meet operational demands following TRLEI and departmental policies.
• Ensuring prompt, efficient, and courteous customer service via phone, face-to-face, and written communication.
• Assessing and processing requests based on business demands.
• Operating office telephone and e-mail for communication.
• Maintaining records of leave of absences, sick/emergency calls, and special days off as related to rosters.
• Proactively identifying shortfalls or anomalies and informing the supervisor on duty.
• Attending shift briefings as necessary.
• Contributing to a positive, professional, and motivated work environment promoting teamwork.
• Being familiar with local labor law, company Time and Attendance Policy & Procedure, and related policies affecting scheduling.
• Administering established policies and procedures appropriately.
• Displaying advanced working knowledge of department software packages.
• Maintaining a clean and safe environment.
• Assuming other duties as assigned by superiors.

About You

The company is looking for:

• At least college level education.
• Hotel casino experience is an advantage but not necessary.
• Computer literate with good command of Microsoft Office, especially word processing and data entry.
• Knowledge of Scheduling/Rostering systems is an advantage but not necessary.
• Ability to maintain confidentiality and handle sensitive issues with discretion.
• Presentable, well-mannered, and confident persona.
• Ability to build rapport with all customers.
• Excellent communication and interpersonal skills with good command of written and spoken English.
• Proactive, professional, and able to work with minimal supervision.
• Ability to self-manage time and balance multiple requests.
• Team player committed to self-development.
• Willingness to work shifting schedules including government-declared holidays.

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