Scheduler - Workforce Planning

Okada Manila; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

Okada Manila in Metro Manila is seeking a Scheduler - Workforce Planning to manage daily pit allocation of skilled staff, maintain rosters, attendance, and leave plans across all departments. You will align schedules with operational demands, ensure timely communication by phone and email, and support a positive, professional work environment while adhering to local labor laws and company policies.

The role requires good MS Office skills, familiarity with scheduling/rostering systems, and a

Qualifications

• At least college level education.
• Experience in hotel casino is an advantage.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Revises daily pit allocation to meet operational demands.
• Ensure prompt, efficient customer service via phone, face-to-face, and written communication.
• Maintain leave/attendance records and roster schedules.
• Operate office telephone and email for communications.
• Identify shortfalls or anomalies and inform supervisor on duty.
• Support shift briefing and teamwork.

Skills

Scheduling

Microsoft Office

Communication

Attendance management

Time management

Customer service

Education

College level

Tools

Scheduling System

Job description

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Business Unit: Shared Services

Division: Human Resources

I. BASIC PURPOSE / JOB BRIEF:

Scheduler - Workforce Planning is responsible for the daily operation relating to pit allocation of appropriately skilled employees, all related matters but not limited to work schedules, general attendance and leave plan of all Okada Manila Departments.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Revises daily pit allocation in a timely manner which fulfills all operational demands in accordance with:
  • TRLEi and all relevant Departmental policies and procedures
  • TRLEi HR Policies and Procedures
• Ensure all customer receive prompt, efficient and courteous service at all times. This includes verbal communication over the phone, face to face, and written communication.
• Assess and process requests based on business demands.
• Able to operate the office telephone and e-mail for communication purposes.
• Maintains records relating to leave of absences, sick / emergency calls and special days off / leave as they relate to the daily and fortnightly rosters.
• Proactively identifying any shortfalls or anomalies and informing it to the supervisor on duty.
• Attendshift briefingas necessary
• Contributes to create a positive, professional, and highly motivated working environment that promotes and develop teamwork.
• Be familiar with local labor law, company's Time and Attendance Policy & Procedure and other related P&P as this will affect scheduling practices to be implemented.
• Act in accordance with and administer established policies and procedures appropriately.
• Display an advance working knowledge of the software packages used by the department.
• Maintain a clean and safe environment.
• May assume other duties as may be assigned by the superior/s from time to time.

III. JOB SPECIFICATIONS:

Educational Requirement:

• At least College level

Experience Requirement:

• Hotel casino experience is an advantage but not necessary.

Skills and Attributes:

• Computer literate, with good command of relevant Microsoft Office programs most especially related to word processing and/or data entry skills.
• Knowledge on the use of Scheduling/Rostering system is an advantage but not necessary.

Other Qualifications:

• Ability to maintain confidentiality and action sensitive issues with discretion.
• Presentable, well-mannered and with confident persona.
• Ability to build rapport with all customers.
• Excellent communication and interpersonal skills. Good command of both written and spoken English.
• Must be proactive, professional and able to work with minimal supervision.
• Ability to self-manage time, including the ability to balance multiple request.
• Team player
• Committed to self-development.
• Willing to work on shifting schedules and even during government declared holidays.