Physician Scheduler - Office Assistant/Executive Assistant (Healthcare)

MED-METRIX INTERNATIONAL PH-I, INC.; Pasig; On-site; PHP 223,000 - 446,000; Full time

Job summary

MED-METRIX INTERNATIONAL PH-I, INC. is seeking an organized Administrative Coordinator to support Physician Advisors and clients. You will manage calendars, coordinate scheduling with insurance providers, update EMR-related data, and assist with onboarding new advisors.

Proficiency in MS Office and Canva is preferred, with HIPAA awareness essential. The role requires strong communication, problem-solving, and multitasking abilities in a fast-paced healthcare environment in Pasig.

Qualifications

• High school diploma or equivalent required.
• Knowledge of healthcare administration a plus.
• Must have at least 2 years of experience as a Physician Scheduler.
• Knowledge of Electronic Medical Record (EMR) systems is a plus.
• Experience in monitoring workflow is a plus.
• Proficiency in MS Office applications such as Word, Excel, Power Point, Microsoft Teams, and Outlook.
• Proficiency in Canva for Graphic art.
• Knowledge of office management systems and procedures.
• Excellent written and verbal etiquette and communication skills.
• Proficient in use of computers, email, and internet.
• Strong organizational skills, attention to detail and accuracy.
• Strong time management skills and the ability to prioritize work.

Responsibilities

• Monitor dashboard and assign tasks for Physician Advisors.
• Identify unworked cases that exceeded queue threshold and assign high priority.
• Reassign flexible staff to meet workload.
• Assess high volume peaks and call in additional staff.
• Observe and track EMR access issues and elevate as needed.
• Assist with creation of team meeting decks in PowerPoint/Canva.
• Schedule calls with insurance companies for peer-to-peer discussions.
• Update payer activity in Scheduler and Physician Advisory Portal.
• Maintain virtual filing and client contact in Humanity and the Physician Advisory Portal.
• Coordinate communication between Physician Advisor, Payer, and client via meetings, calls, and email.
• Onboard new Physician Advisors from contracting to training.
• Develop new structured processes and documentation.
• Support remote Physician Advisors with EMR access and operational questions.
• Act as contact for internal/external clients; data collection and reporting.
• Present to staff meetings.
• Distribute documents, faxes, and correspondence.
• Answer Physician Advisory phones and triage calls.
• Receive, sort, and distribute mail.
• Research and correct 'Bad Mail' in client systems.
• Calendar management and expense reporting for President/Physician Advisory.
• Create communications using Canva and PowerPoint.
• Ad hoc duties as assigned.
• Handle PHI per HIPAA standards.

Skills

Excellent written and verbal etiquette

Organizational skills

Time management

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint, Teams, Outlook)

Canva for Graphic art

Job description

Job Purpose

This position will be responsible for the coordination of a variety of operational support services. Duties include providing support to our Physician Advisors, clients, and management team as well as assisting in daily office needs and general administrative activities effectively and efficiently. Managing executive calendar and project/s.

Duties and Responsibilities

• Monitor dashboard and create assignments for Physician Advisors

• Identify unworked cases that exceeded Queue threshold and assign as high priority

• Reassign “flex” staff to meet workload where needed

• Assess high volume peak drops and call in additional staff when needed

• Observe and track EMR access issues and elevate where needed

• Assist with creation of team meeting ppt. decks

• Phone scheduling with Medical Insurance Companies for peer-to-peer (Concurrent Denial) calls with Physician Advisors

• Updating status of Medical Insurance Payer contact activity in Scheduler application in Physician Advisory portal.

• Maintaining virtual filing systems and Client Contact information in Humanity and the Physician Advisory Portal

• Providing support to Peer-to-peer Physician advisors by coordinating communication between Physician Advisor, Payer, and client via live virtual meetings, phone calls, and email.

• Participating in the onboarding process of new Physician Advisors from contract provision through training and onboarding; including documentation prep, equipment and training coordination and follow up on open items

• Contribute to development of new, structured processes and corresponding documentation

• Support remote Physician Advisors regarding operational questions, establishment and maintenance of EMR access, and ongoing support of same.

• Act as a point of contact for internal and external clients, including data collection, recurring report generation and other projects as needed

• Contribute as presenter to staff meetings

• Distributing documents, faxes, and correspondence

• Answering Physician Advisory phones, triaging calls to appropriate team/team members

• Receiving, sorting, and distributing mail

• Processing, researching, and correcting “Bad Mail” in client system(s)

• Calendar management and expense reporting for the President, Physician Advisory

• Creating Communication materials utilizing graphic art software such as Canva and Powerpoint.

• Ad hoc duties as assigned.

• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Qualifications

• High school diploma or equivalent required

• Knowledge of healthcare administration a plus

• Must have at least 2 years of experience as a Physician Scheduler.

• Knowledge of Electronic Medical Record (EMR) systems is a plus.

• Experience in monitoring workflow is a plus

• Proficiency in MS Office applications such as Word, Excel, Power Point, Microsoft Teams, and Outlook

• Proficiency in Canva for Graphic art

• Knowledge of office management systems and procedures

• Excellent written and verbal etiquette and communication skills.

• Proficient in use of computers, email, and internet

• Strong organizational skills, attention to detail and accuracy

• Strong time management skills and the ability to prioritize work.

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.

• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.

• Work Environment: The noise level in the work environment is usually minimal.